Account Manager II

Department: Account Management

Employment Type: Full Time

Location: UAE

Reporting To: Ana Alabau

Description

About us:

Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.

The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.

Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region. Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion.

The Account Manager is responsible for managing a portfolio of long tail clients, ensuring client satisfaction and optimizing their experience by driving growth through cross-selling, upselling, and expanding their use of the diverse range of products and services. The Account Manager will also oversee one Account Specialist as part of their responsibilities.

This role also includes contributing to various strategic projects aimed at showcasing and delivering tailored solutions to different clients across the organization, delivering tailored solutions to clients, and driving account growth & retention. The Account Manager will collaborate with internal teams to automate processes, optimize operations, implement solutions, and ensure project success while maintaining strong relationships with Tabby’s portfolio.

Key Responsibilities

• Strategize high-growth Potential accounts: Identify and strategize high-growth potential accounts through segmentation based on revenue potential, industry, and product engagement; drive account expansion by developing upsell and cross-sell opportunities, offering tailored solutions to increase client adoption and maximize revenue growth
• Client Relationship Management: Develop and maintain strong, long-term relationships with accounts, ensuring a deep understanding of their business needs and goals.
• Project Collaboration: Work on various projects within the different teams at Tabby, contributing to initiatives such as product launches, Product optimizations, and operational enhancements that impact overall business objectives.
• Data and Reporting: Monitor account performance by creating comprehensive reports that highlight key metrics and trends, tailored to each merchant’s specific needs. Extract actionable insights from complex data sets to identify opportunities for cross-selling, upselling, and service optimization. Provide clear, data-driven recommendations based on analysis, and develop visually engaging dashboards and presentations to effectively communicate performance insights to merchants, facilitating informed decision-making and strategic growth.
• Problem Solving: take a proactive approach in identifying potential obstacles before they arise, addressing challenges swiftly, and coordinating with cross-functional teams to develop effective, long-term solutions that prevent future problems and ensure client satisfaction
• Cross-functional Collaboration: Collaborate closely with internal teams, including sales, product, marketing, tech, and operations, to support organizational projects and identify strategic opportunities for upselling and cross-selling
• Team Management: Provide leadership and guidance to the Account Specialist by setting clear priorities, offering ongoing coaching, and ensuring alignment with overall account strategies. The Account Manager is responsible for overseeing the Specialist’s performance, supporting their development, and ensuring effective collaboration to meet portfolio growth objectives.
  
  
  

• Bachelor’s degree in Business, Marketing, or a related field.
• A knack for numbers and deriving insights from data.
• Proven experience in account management, sales, or a similar client-facing role.
• Exposure to metrics important to ecommerce businesses is preferred.
• Experience contributing to business projects and initiatives.
• Strong communication, data analytics, and relationship-building skills.
• Excellent problem-solving skills and attention to detail.
• Ability to multitask and manage multiple key accounts and participate in projects simultaneously.
• Familiarity with Tableau as a tool.
• Native Arabic speaker preferred
  
  
  

• We offer flexible working hours and trust you to work enough hours to do your job well at times that suit you and your team.
• A working environment that gives you autonomy and responsibility from day one.
• You should be comfortable with the idea that the quality of your work will influence the shape of your career.
• Participation in the company’s employee stock options program.
• Health Insurance.
• Flexi Perks: A monetary benefit that gives you the freedom to use it as you choose—whether for health and well-being, education and professional development or travel needs!