Travel Desk Executive (225-723)

A Travel Desk Executive is an integral part of a hospitality or corporate team responsible for managing and facilitating all aspects of business travel arrangements. This role is vital for ensuring that all travel-related processes are efficient, cost-effective, and aligned with company policies. The Travel Desk Executive often serves as a critical liaison between the company and travel service providers, working to secure the best prices, accommodations, and travel schedules available. In this position, the individual must possess excellent communication skills, a keen eye for detail, and a willingness to adapt in a fast-paced environment. They are expected to provide exceptional customer service, addressing travel-related inquiries and resolving any issues or disputes that may arise. A successful Travel Desk Executive will contribute to the overall satisfaction and productivity of traveling employees, as well as implement efficient processes to streamline travel operations.

Responsibilities

• Coordinate and manage all business travel arrangements for company employees effectively.
• Negotiate with travel service providers to secure competitive pricing and term agreements.
• Ensure travel arrangements comply with the company’s travel policies and procedures.
• Schedule travel itineraries, including flights, accommodations, and car rentals, as required.
• Maintain precise records of all travel bookings and reservations for reference and reporting.
• Provide timely assistance for travel inquiries, advising on best travel practices and options.
• Resolve travel-related issues and disputes that may arise during bookings or trips promptly.
• Stay updated with travel industry trends and advise management on new developments.
• Prepare and present regular travel expense reports for management review and auditing.
• Handle travel emergencies and itinerary changes, coordinating solutions swiftly and efficiently.
• Participate in developing and implementing improved travel management systems and processes.
• Ensure all travel-related invoices and billings are accurate and submitted in a timely manner.

Requirements

• Bachelor’s degree in Hospitality, Business Administration, or a related field preferred.
• Proven experience in a travel desk, hospitality, or related industry role.
• Strong negotiation skills with an ability to develop cost-effective travel solutions.
• Excellent organizational skills with the capacity to handle multiple travel arrangements simultaneously.
• Effective communication skills for interacting with service providers and employees.
• Proficiency in travel management software and online booking systems.
• Ability to work independently and adapt quickly to changing travel circumstances.