Telesales Executive (225-727)

The role of a Telesales Executive involves the exciting opportunity to engage directly with potential and existing clients to promote and sell a company’s products or services. Working primarily over the phone, a Telesales Executive is instrumental in driving sales growth through effective communication, relationship building, and the strategic implementation of sales techniques. Success in this role is often measured by achieving sales targets, customer satisfaction, and the ability to maximize revenue. Individuals in this position must possess excellent interpersonal skills, a persuasive manner, and a strong understanding of the products or services being sold. This role is ideal for someone who thrives in a competitive, goal-oriented environment and takes pride in delivering outstanding customer service.

Responsibilities

• Proactively contact potential and existing customers to present and sell products or services.
• Build and maintain relationships with clients through regular communication and personalized service.
• Identify customer needs and provide appropriate solutions to increase satisfaction and sales.
• Achieve sales targets and outcomes within the prescribed time frame.
• Handle customer inquiries and complaints effectively, providing accurate information and solutions.
• Maintain detailed records of sales activities and customer interactions in CRM systems.
• Collaborate with team members and provide feedback to improve sales strategies and processes.
• Stay informed about product updates and industry trends to better assist and educate customers.
• Prepare and present accurate and timely reports on individual sales performance and market feedback.
• Participate in continuous learning and training sessions to enhance sales and communication skills.
• Follow up with customers post-sale to ensure satisfaction and encourage repeat business.
• Develop and execute personal strategies to improve sales performance and reach targets.

Requirements

• Proven experience as a telesales representative or other sales/customer service role.
• Outstanding negotiation skills with the ability to resolve issues and address complaints.
• Ability to learn about products and services and effectively describe/explain them to prospects.
• Excellent communication skills, both verbal and written, coupled with active listening abilities.
• Strong organizational and time management skills to handle multiple tasks and deadlines.
• Proficient in using CRM software and other basic computer applications like Microsoft Office.
• High school diploma or equivalent required; relevant degree or certificate is a plus.
• Strong self-motivation and the ability to work independently or as part of a team.