Key Account Specialist

Department: Account Management

Location: UAE

Description

About us:

Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.

The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.

Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $3.3 billion.

About the Role:

As a Key Account Specialist, you will be responsible for managing and growing a portfolio of key merchant accounts. You will act as the primary point of contact for your accounts, driving adoption of Tabby’s products, identifying cross-sell and upsell opportunities, and collaborating across internal teams to deliver the best solutions for our partners. This role is perfect for someone who thrives in fast-paced, high-growth environments, is highly data-driven, and has a passion for building strong client relationships.

Key Responsibilities

• Portfolio Management: Own and manage a portfolio of key merchant accounts, ensuring satisfaction, retention, and growth.
  
  
• Relationship Building: Develop trusted advisor relationships with stakeholders at all levels within client organizations.
  
  
• Growth & Expansion: Identify opportunities to expand product adoption, cross-sell and upsell Tabby solutions, and drive incremental revenue.
  
  
• Negotiation & Persuasion: Lead commercial conversations with merchants, influence decision-makers, and negotiate terms to create win-win outcomes.
  
  
• Data-Driven Insights: Analyze account performance data, uncover trends, and provide actionable insights to both internal teams and clients.
  
  
• Problem Solving: Act as the go-to resource for client challenges, escalating issues as needed and driving resolution quickly.
  
  
• Collaboration: Work closely with product, operations, marketing, and commercial teams to deliver seamless client experiences.
  

• Strategic Execution: Support the development and execution of account strategies that align with Tabby’s business objectives.
  
  
  

Skills, Knowledge and Expertise

• Experience: 2+ years of experience in account management, partnerships, or client success roles, ideally within e-commerce, fintech, or high-growth startups.
  
  
• Commercial Acumen: Proven ability to identify opportunities and execute growth initiatives.
  
  
• Analytical Mindset: Comfortable working with data, analyzing trends, and translating insights into actionable strategies.
  
  
• Ownership & Drive: Demonstrated ability to take initiative, work under pressure, and deliver results with a sense of urgency.
  
  
• Collaboration: Strong team player with the ability to work cross-functionally and build relationships across multiple departments.
  
  
• Communication Skills: Excellent verbal and written communication skills in English & Arabic.
  

• Mindset: Gritty, resilient, and solution-oriented - with a passion for problem-solving.
  
  
  

Benefits

• We offer flexible working hours and trust you to work enough hours to do your job well at times that suit you and your team.
• A working environment that gives you autonomy and responsibility from day one.
• You should be comfortable with the idea that the quality of your work will influence the shape of your career.
• Participation in the company’s employee stock options program.
• Health Insurance.
• Flexi Perks: a monetary benefit to spend on what matters most to you — health, well-being, education, or professional development.
  

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