Tele Caller (225-901)

A Tele Caller plays a crucial role in the communication and marketing strategies of a business. This position involves making calls to potential and existing customers, providing them with information about the company's products or services. The role is dynamic, and it requires excellent communication skills coupled with a persuasive and convincing attitude. Tele Callers are the voice of the company, often creating first impressions that can lead to sales and long-lasting business relationships. They need to be skilled in handling both inbound and outbound calls, and adept at maintaining records of communication with customers. This job provides an opportunity to work in different industries, connecting directly with customers and supporting marketing goals.

Responsibilities

• Conduct inbound and outbound calls to potential and existing customers effectively.
• Communicate the benefits and features of company products or services persuasively.
• Answer customer queries promptly and address any concerns they may have.
• Maintain and update the database with details of customer interactions regularly.
• Follow up with customers to ensure satisfaction and promote retention strategies.
• Achieve daily, weekly, and monthly targets for call volume and sales conversions.
• Work closely with the sales and marketing teams to support lead generation campaigns.
• Understand customer needs and recommend suitable products or services effectively.
• Ensure compliance with company policies and procedures during interactions.
• Participate in training sessions to improve knowledge and performance continually.
• Handle customer complaints professionally and provide appropriate solutions.
• Prepare daily call reports and manage customer feedback effectively to drive improvements.

Requirements

• High school diploma or equivalent education required for this role.
• Proven experience as a tele caller or related customer service position.
• Excellent verbal communication skills with a customer-oriented focus.
• Ability to handle rejection with a positive and persistent attitude.
• Proficiency in using customer relationship management software is advantageous.
• Strong organizational skills to handle multiple tasks and follow-ups effectively.
• Basic computer skills including familiarity with MS Office applications.