Sr. Account Manager (225-1009)

We are seeking a skilled and experienced Sr. Account Manager to join our growing team. This role is pivotal to the successful management and expansion of our client relationships. The ideal candidate will possess extensive experience in account management, a keen ability to strategize, and a knack for problem-solving. As a Sr. Account Manager, you will play a crucial role in maintaining strong client relationships and ensuring that our solutions align with their business needs. You will collaborate closely with various internal teams to deliver exceptional value and drive success for our clients. The successful candidate will demonstrate exceptional communication skills, have an in-depth understanding of market trends, and consistently exceed client expectations. This position offers the opportunity to work in a dynamic environment with a focus on career growth and seeing tangible business impacts from your efforts.

Responsibilities

• Maintain and develop strong relationships with key existing and new clients.
• Analyze client requirements and devise strategic solutions to meet their objectives.
• Oversee client account management, including negotiating contracts and agreements.
• Collaborate with internal teams to deliver effective service and meet client needs.
• Provide timely and accurate reports on account status and market dynamics.
• Conduct regular meetings with clients to assess their satisfaction and expectations.
• Identify opportunities for growth and development within existing accounts.
• Lead project management and client communication for seamless service delivery.
• Ensure client satisfaction by addressing issues and managing client expectations.
• Work cross-functionally with sales, marketing, and product teams to optimize client experience.
• Forecast and track key account metrics to measure performance objectives.
• Develop comprehensive account plans to track client activities and progress.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field required.
• Minimum of 5 years of experience in account management or related roles.
• Proven track record of successful account management and client relationship development.
• Exceptional communication and negotiation skills with a client-focused mindset.
• Strong analytical skills to understand and solve client challenges effectively.
• Ability to manage multiple projects and clients in a fast-paced environment.
• Proficiency in CRM software and Microsoft Office suite is essential.
• Strong problem-solving skills and the ability to think strategically.