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Job Description

Organization- Grand Hyatt Abu Dhabi

Summary

You will be responsible for the smooth and efficient operation of the Spa in line with Hyatt International’s corporate strategies and brand standards, ensuring a balance between guest satisfaction, colleague engagement, and owner expectations. This role requires strong leadership, excellent guest service skills, and a passion for wellness.

As Spa Manager, you will:

  • Lead, train, and motivate the spa team to deliver personalized and memorable experiences.
  • Oversee daily operations, treatment quality, retail sales, and facility upkeep, ensuring compliance with hygiene and safety standards.
  • Anticipate guest needs, build lasting relationships, and enhance loyalty by creating a sense of connection with the spa.
  • Drive business performance by managing budgets, maximizing revenues, and introducing innovative treatments and wellness concepts.
  • Collaborate with other hotel departments to design integrated guest experiences and support marketing initiatives to position the spa as a destination of choice.

This role is ideal for a dynamic leader with strong operational and financial skills, a deep understanding of luxury spa and wellness services, and the ability to inspire teams while delivering Hyatt’s promise of care.

Qualifications

You will be responsible for the efficient operation of the Spa in line with Hyatt International’s corporate strategies and brand standards, ensuring exceptional guest experiences, colleague engagement, and strong financial performance. The role involves leading and motivating the spa team, overseeing daily operations, and creating memorable wellness journeys that build guest loyalty.

  • University Degree or Diploma in Spa Management and/or Hospitality/Tourism Management.
  • Minimum 2 years’ experience as Assistant Spa Manager in a luxury hotel or wellness facility.
  • Aesthetic qualification in treatments and training is a strong advantage.
  • Strong leadership, communication, and guest service skills.
  • Anticipate guest needs, build lasting relationships, and enhance loyalty by creating a sense of connection with the spa.
  • Drive business performance by managing budgets, maximizing revenues, and introducing innovative treatments and wellness concepts.
  • Collaborate with other hotel departments to design integrated guest experiences and support marketing initiatives to position the spa as a destination of choice.


Job Details

Role Level: Mid-Level Work Type: Full-Time
Country: United Arab Emirates City: Abu Dhabi
Company Website: https://www.hyatt.com/brands/grand-hyatt Job Function: Management
Company Industry/
Sector:
Hospitality

What We Offer


About the Company

Expect nothing but the best at Grand Hyatt hotels. The most spectacular accommodations. The most savory dining options. The most eye-opening entertainment. You’ll find our distinctive hotels in major cities and resort locales, right in the center of it all. Our hotels are places to enjoy, to socialize within and entertain on any level you wish.All our hotels boast dramatic, energetic lobbies, exquisite dining options, state-of-the-art technology, spas, fitness centers, and comprehensive business and meeting facilities. So throw the wedding of your dreams, plan your yearly conference, or just settle in for a romantic weekend of luxury for two. Our hotels will meet and exceed all your needs throughout your stay.

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