Service Advisor (225-718)

As a Service Advisor, you will serve as the primary point of contact between the customer and the automotive service department. Your role will involve understanding customer needs, ensuring timely vehicle services, and providing a seamless experience for clients who require assistance with their vehicles. In this dynamic position, you will utilize your knack for customer service, blend it with technical know-how, and exercise excellent communication skills to ensure customer satisfaction and loyalty. Your expertise will help in diagnosing customer concerns, explaining vehicle needs, and making recommendations for services and repairs. You will be crucial in coordinating the workflow and managing communications between the mechanics, parts department, and the customer, all while maintaining integrity and transparency throughout the service process.

Responsibilities

• Greet customers warmly and handle their automotive service inquiries professionally.
• Listen to customers’ vehicle concerns and gather detailed information for accurate diagnosis.
• Collaborate with the service department to provide timely updates on vehicle status.
• Prepare detailed cost estimates and explain repair procedures clearly to customers.
• Coordinate the workflow between customers, mechanics, and parts department smoothly.
• Ensure transparency in all communications relating to vehicle services and repairs.
• Maintain detailed records of services and repairs performed for future reference.
• Advise customers on essential service recommendations based on vehicle inspections.
• Monitor vehicle repairs to ensure quality standards are met and follow-ups are timely.
• Address customer complaints with patience, offering effective resolutions promptly.
• Ensure all customer interactions are documented and managed within the system.
• Stay updated with industry developments to provide accurate technical assistance to clients.

Requirements

• High school diploma or equivalent; additional technical training preferred.
• Excellent communication skills with a strong customer service orientation required.
• Proven experience in automotive industry or a similar role is highly beneficial.
• Ability to understand and explain technical automotive information clearly.
• Proficient in using computer systems and automotive management software tools.
• Strong organizational skills to manage multiple tasks and service requests effectively.
• Demonstrated problem-solving skills and attention to detail are essential for success.