Senior Relationship Manager (225-610)

The Senior Relationship Manager is a key player in business development and client satisfaction strategies. This strategic role involves managing client relationships to ensure the high-quality delivery of services, identifying new business opportunities, and collaborating closely with internal teams to meet client expectations. The Senior Relationship Manager not only focuses on maintaining existing relationships but also on expanding the business through developing strong networks and partnerships. Excellent communication, negotiation, and strategic planning skills are vital to succeed in this role. The position requires a proactive individual who can engage with high-level executives, understand their needs, and provide solutions that lead to long-term organisational growth.

Responsibilities

• Oversee a portfolio of assigned clients, ensuring their satisfaction and loyalty.
• Develop effective communication channels to consistently engage with key stakeholders.
• Identify new business opportunities and drive strategies to expand client base.
• Coordinate internal resources to ensure consistent and high-quality service delivery.
• Conduct regular meetings with clients to assess needs and address issues promptly.
• Prepare and present growth and performance reports to management and stakeholders.
• Negotiate and finalize contracts that align with company policies and benefit clients.
• Maintain a keen understanding of industry trends to keep services competitive.
• Develop strategies to enhance client retention and satisfaction consistently.
• Mentor and guide junior staff to enhance team productivity and morale.
• Handle complex client inquiries and complaints professionally and efficiently.
• Collaborate with marketing to promote new services and increase brand awareness.

Requirements

• Bachelor’s degree in Business, Marketing, Finance, or a related field.
• Minimum of 5 years’ experience in a client-facing role in a related industry.
• Proven track record of managing client relationships and achieving growth.
• Strong negotiation skills with the ability to secure beneficial contracts.
• Excellent communication skills, both written and verbal, are essential.
• Ability to analyze market trends and adapt strategies accordingly.
• Proficient in using CRM software and other client management tools.
• Exceptional problem-solving abilities and attention to detail.
• Capacity to work independently and prioritize tasks efficiently.