Receptionist - Healthcare (225-611)

A Receptionist in the healthcare sector plays an essential role in facilitating smooth and efficient operations at medical facilities. They are often the first point of contact for patients and visitors, ensuring that everyone feels welcomed and attended to. This role requires exceptional organizational skills, the ability to multitask, and a strong commitment to providing excellent customer service. In addition to greeting patients, a Healthcare Receptionist is responsible for managing patient records, scheduling appointments, and ensuring all necessary paperwork is completed accurately. This position requires a keen attention to detail and the ability to manage sensitive information confidentially.

Responsibilities

• Greet patients and visitors warmly as they enter the healthcare facility.
• Manage and maintain the front desk area, ensuring it is tidy and organized.
• Schedule and confirm patient appointments, coordinating with healthcare providers.
• Answer incoming calls and provide accurate information or direct calls appropriately.
• Register new patients and update existing patient information in the system.
• Process and maintain patient records, ensuring confidentiality and security.
• Handle billing processes, including accepting payments and providing receipts.
• Coordinate communication between patients and healthcare professionals as necessary.
• Assist patients with the completion of necessary forms and documentation.
• Respond promptly to patient inquiries and resolve issues effectively and empathetically.
• Assist with administrative tasks such as filing, faxing, and mailing as required.
• Ensure compliance with all healthcare regulations and facility policies.

Requirements

• High school diploma or equivalent is required for consideration.
• Previous experience in a healthcare setting or similar role is preferred.
• Strong communication skills, both written and verbal, are essential.
• Proficient in using standard office software and healthcare management systems.
• Excellent organizational skills, with the ability to multitask and prioritize tasks.
• Ability to handle sensitive information confidentially and discreetly.
• Friendly and professional demeanor with a customer-oriented attitude.