Receptionist (225-726)

The role of a Receptionist is integral to any organization, serving as the initial point of contact for visitors and clients. In this position, you will be tasked with delivering exceptional customer service, ensuring that all guests receive a warm welcome and professional assistance. Beyond greeting and accommodating visitors, a Receptionist also handles numerous administrative responsibilities, including managing phone lines, scheduling appointments, and maintaining the reception area. To thrive in this role, you must possess strong communication skills, a friendly demeanor, and the ability to multitask efficiently. This position provides a great opportunity to contribute to the smooth operation of a company and showcase your organizational abilities.

Responsibilities

• Greet and welcome guests in a professional and friendly manner.
• Answer, screen, and forward incoming phone calls promptly and courteously.
• Maintain security by following procedures and controlling access via the reception desk.
• Handle queries and provide accurate information to clients and colleagues.
• Schedule and manage appointments, meetings, and conference room bookings.
• Assist with administrative tasks, including filing, photocopying, and data entry.
• Ensure the reception area is tidy and presentable, with all necessary supplies.
• Receive and sort daily mail and deliveries, distributing them efficiently.
• Coordinate with facility management to address any reception area issues.
• Keep updated records of office expenses and costs associated with reception duties.
• Support other departments as necessary with clerical duties and projects.
• Maintain confidentiality in all tasks and respect company and client privacy.

Requirements

• High school diploma or equivalent; additional certification preferred.
• Proven work experience as a Receptionist, Front Office Representative, or similar role.
• Proficiency in Microsoft Office Suite and general computer literacy.
• Strong written and verbal communication skills are essential.
• Excellent organizational abilities and attention to detail are critical.
• Customer service orientation with a pleasant attitude and professionalism.
• Ability to handle stress and manage multiple responsibilities simultaneously.