L1 Team Lead IT Support - Eand EMinds

Job Description

📌 𝗗𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻:

We are seeking a dynamic L1 Team Lead to oversee our first-level IT support team. The role requires leadership in monitoring applications, infrastructure, and end-user systems using tools such as SolarWinds, Dynatrace, Nexthink, and ServiceNow. Responsibilities include ensuring incidents are resolved promptly, coaching team members to enhance performance, and coordinating with cross-functional teams to maintain seamless IT operations. The role demands a balance of technical expertise, problem-solving abilities, and an aptitude for fostering a customer-centric support environment. Join us in enabling smooth IT services by leading initiatives for process improvements and collaborative efficiency.

Advice: Update your CV before applying here - https://portal.bytespark.ai/eminds-5tphmra/4cnT6lAo/apply/

Salary: AED 15K to 18K per month

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

🎯 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀:

▸ 6+ years of overall IT support experience with 1-2 years in a supervisory role.

▸ Hands-on experience in tools such as SolarWinds, Dynatrace, Nexthink, and ServiceNow.

▸ Strong understanding of IT infrastructure, applications, and end-user systems.

▸ Proficiency in incident management and maintaining SLAs for response and resolution times.

▸ Proven leadership and team management skills with a focus on coaching and mentorship.

✨ 𝗗𝗲𝘀𝗶𝗿𝗮𝗯𝗹𝗲𝘀:

▸ Certifications such as ITIL Foundation, CompTIA Network+, or equivalent.

▸ Prior experience in a 24x7 IT support environment.

▸ Familiarity with incident management workflows and escalation processes.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

🚀 𝗧𝗮𝗸𝗲 𝘁𝗵𝗲 𝗟𝗲𝗮𝗽 𝗧𝗼𝘄𝗮𝗿𝗱 𝗮𝗻 𝗘𝘅𝗰𝗶𝘁𝗶𝗻𝗴 𝗙𝘂𝘁𝘂𝗿𝗲 – 𝗔𝗽𝗽𝗹𝘆 𝗡𝗼𝘄! 🚀

Job Details

Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Abu Dhabi Company Website: https://www.bytespark.ai Job Function: Information Technology (IT) Company Industry/

Sector: Technology Information and Media

What We Offer

About The Company

At bytespark.ai, we are revolutionizing the hiring process with cutting-edge AI, machine learning, and automation to eliminate inefficiencies, reduce hiring costs, and ensure bias-free, high-quality talent acquisition.Traditional recruitment is time-consuming, expensive, and often filled with human bias. We change that. Our advanced AI-driven hiring platform finds, evaluates, and delivers the best candidates within minutes, ensuring precision, accuracy, and efficiency at a level beyond human capability.Why bytespark.ai?✅ Speed & Efficiency: Our AI identifies top candidates 50% faster than traditional hiring methods.✅ Data-Driven Precision: AI ensures only the most qualified and relevant candidates are shortlisted.✅ Bias-Free Selection: Remove human bias and hire based on skills, experience, and performance metrics.✅ Seamless Automation: AI reduces manual tasks, freeing up your HR team to focus on strategy.✅ Cost-Effective: Save up to 50% on hiring costs with an AI-powered recruitment process.✅ Real-Time Market Insights: Stay ahead of industry trends with live AI-driven data.Our technology doesn’t just optimize hiring—it redefines it. By integrating GPTs, LLMs, and advanced AI models, we create recruitment solutions that outperform traditional hiring methods in speed, accuracy, and fairness.

Report

Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.