L1 Team Lead IT Support - Eand EMinds

📌 𝗗𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻:

We are seeking a dynamic L1 Team Lead to oversee our first-level IT support team. The role requires leadership in monitoring applications, infrastructure, and end-user systems using tools such as SolarWinds, Dynatrace, Nexthink, and ServiceNow. Responsibilities include ensuring incidents are resolved promptly, coaching team members to enhance performance, and coordinating with cross-functional teams to maintain seamless IT operations. The role demands a balance of technical expertise, problem-solving abilities, and an aptitude for fostering a customer-centric support environment. Join us in enabling smooth IT services by leading initiatives for process improvements and collaborative efficiency.

Advice: Update your CV before applying here - https://portal.bytespark.ai/eminds-5tphmra/4cnT6lAo/apply/

Salary: AED 15K to 18K per month

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🎯 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀:

  ▸ 6+ years of overall IT support experience with 1-2 years in a supervisory role.

  ▸ Hands-on experience in tools such as SolarWinds, Dynatrace, Nexthink, and ServiceNow.

  ▸ Strong understanding of IT infrastructure, applications, and end-user systems.

  ▸ Proficiency in incident management and maintaining SLAs for response and resolution times.

  ▸ Proven leadership and team management skills with a focus on coaching and mentorship.

✨ 𝗗𝗲𝘀𝗶𝗿𝗮𝗯𝗹𝗲𝘀:

  ▸ Certifications such as ITIL Foundation, CompTIA Network+, or equivalent.

  ▸ Prior experience in a 24x7 IT support environment.

  ▸ Familiarity with incident management workflows and escalation processes.

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🚀 𝗧𝗮𝗸𝗲 𝘁𝗵𝗲 𝗟𝗲𝗮𝗽 𝗧𝗼𝘄𝗮𝗿𝗱 𝗮𝗻 𝗘𝘅𝗰𝗶𝘁𝗶𝗻𝗴 𝗙𝘂𝘁𝘂𝗿𝗲 – 𝗔𝗽𝗽𝗹𝘆 𝗡𝗼𝘄! 🚀