Key Accounts Manager

The Key Accounts Manager will be responsible for maintaining and expanding relationships with strategically important clients. They will act as the main point of contact for key clients, addressing their needs and ensuring their satisfaction. The ideal candidate will have a proven track record in account management and sales, with strong communication and negotiation skills. Responsibilities include identifying new business opportunities, creating proposals, and negotiating contracts. The Key Accounts Manager will work closely with the sales and marketing teams to develop strategies for growth, as well as ensuring client retention and loyalty. A customer-centric approach and the ability to build long-term relationships are key for success in this role.

Responsibilities

• Develop and maintain strong relationships with key clients
• Identify new business opportunities within existing accounts
• Collaborate with cross-functional teams to ensure client needs are met
• Negotiate contracts and agreements with key clients
• Forecast and track key account metrics
• Drive revenue growth through upselling and cross-selling initiatives
• Resolve any issues or concerns that may arise with key clients
• Provide regular updates and reports to senior management on key account status
• Conduct market research to understand industry trends and competitive landscape
• Ensure customer satisfaction and retention through exceptional service delivery