Call Center Representative
Talentmate
United Arab Emirates
20th May 2024
2405-1-8204
Job Description
The Call Center Representative is responsible for providing support and assistance to customers via phone, email, or chat. They handle inquiries, resolve issues, and provide information about products or services. The Call Center Representative ensures customer satisfaction by providing excellent service and accurate information.
Responsibilities
- Answer incoming calls and respond to customer inquiries.
- Provide information and assistance about products or services.
- Resolve customer complaints and escalate issues when necessary.
- Process orders, forms, applications, and requests.
- Ensure accurate and timely documentation of customer interactions.
- Follow communication procedures and guidelines.
- Identify and escalate priority issues.
- Collaborate with team members and other departments to resolve customer issues.
- Stay updated on product knowledge and company policies.
- Provide feedback on customer interactions to improve processes.
Requirements
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Strong problem-solving and customer service abilities.
- Familiarity with CRM systems and call center software.
- Ability to handle high call volumes and work in a fast-paced environment.
Job Details
| Role Function: | N/A | Work Type: | Full-Time |
|---|---|---|---|
| Role Level: | Mid-Level | Country: | United Arab Emirates |
| City: | Dubai | Number of Vacancies: | 1 |
| Job Category: | ITES/BPO | Company Website: | https://www.talentmate.com/ |
| Skills & Expertise |
Good Communication Skill
Attention to detail
|
||
What We Offer
- Health Insurance
- Visa
- Paid Annual Leaves
- Maternity and Paternity Leaves
About the Company
Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
Similar Jobs
Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.