Key Account Manager (225-812)

The Key Account Manager is a crucial role within our sales team, primarily responsible for managing and nurturing key client relationships to foster long-term business success. This position requires a strategic mindset and the ability to work collaboratively with various departments to deliver exceptional service and optimize account performance. Key Account Managers will leverage their deep understanding of customer needs and industry trends to maximize opportunities for our clients and company alike. This role involves negotiating contracts, handling account renewals, and identifying potential upsell opportunities. The ideal candidate will possess excellent communication and interpersonal skills, further driving profitable growth and maintaining high customer satisfaction levels.

Responsibilities

• Develop and maintain strong, long-term relationships with key clients to maximize business opportunities.
• Understand client needs and provide tailored, innovative solutions to address their challenges.
• Coordinate with internal teams to ensure a seamless client experience and delivery of services.
• Act as the primary point of contact for key accounts, ensuring timely responses to inquiries and issues.
• Analyze market trends to identify potential opportunities for growth and expansion within accounts.
• Prepare and present comprehensive reports to senior management regarding account performance and strategies.
• Monitor competitor activity within accounts and adapt strategies to maintain a competitive advantage.
• Negotiate contracts and service agreements, ensuring mutually beneficial outcomes for all parties involved.
• Manage account budgets, ensuring profitability while meeting client expectations and company standards.
• Work closely with marketing to develop campaigns and promotions tailored for key clients.
• Identify and pursue upselling and cross-selling opportunities to increase account revenue and profitability.
• Ensure high levels of customer satisfaction, actively seeking feedback and driving improvements.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or related field is required.
• Proven experience in a Key Account Manager role or equivalent sales experience.
• Excellent negotiation and communication skills, both written and verbal.
• Strong analytical skills and ability to interpret sales performance data effectively.
• Demonstrated ability to manage multiple projects and meet deadlines within a fast-paced environment.
• Proficiency in CRM software and MS Office suite, particularly Excel and PowerPoint.
• Ability to build strong relationships and effectively influence key decision-makers.