Export Customer Care Representative (225-822)

The Export Customer Care Representative is an essential role within international commerce, focusing on providing exemplary customer service for export activities. This individual acts as the main point of contact for customers, addressing inquiries, solving problems, and ensuring customer satisfaction regarding the international shipping and documentation process. A successful Export Customer Care Representative will possess excellent communication skills, detail-oriented focus, and a strong understanding of international trade compliance. The representative collaborates with cross-functional teams to ensure smooth and efficient export operations while adhering to regulatory guidelines to avoid potential risks. Mastery in navigating various shipping software and systems is crucial to efficiently managing the export process, and ensuring customers' needs are met on a global stage.

Responsibilities

• Respond promptly to customer inquiries about export services and shipping processes.
• Coordinate with logistics teams to ensure timely and accurate shipment deliveries.
• Prepare and verify the accuracy of export documentation and customs declarations.
• Handle customer complaints and provide appropriate solutions in a timely manner.
• Communicate and collaborate with internal departments to meet customer needs and expectations.
• Maintain and update customer records concerning export transactions and interactions.
• Identify customer trends and feedback to suggest improvements to export services.
• Follow up with customers after issues are resolved to ensure full satisfaction.
• Educate customers on export regulations and compliance requirements as necessary.
• Assist in developing customer service procedures, policies, and standards for exports.
• Monitor and track shipments to resolve any potential issues proactively.
• Achieve or exceed performance targets related to service, responsiveness, and resolution.

Requirements

• Bachelor’s degree in International Business, Logistics, or related field preferred.
• Minimum of two years experience in customer service within the export industry.
• Strong understanding of export compliance and international trade regulations.
• Excellent written and verbal communication skills are essential for this role.
• Proficiency in using shipping software and customer relationship management tools.
• Exceptional problem-solving skills and ability to handle high-pressure situations.
• Detail-oriented mindset with superb organizational and multitasking abilities.