Emiratization - Guest Relations Officer - Abu Dhabi Cluster

About Us

A Great Stay Starts at Premier Inn

Premier Inn is a British hotel chain and the UKs largest hotel brand with more than 900 hotels in UK,Germany,UAE and Qatar. Premier Inn hotels in the UAE operate under a strategic partnership between Emirates Group and Britain’s leading hospitality firm Whitbread PLC, established to develop the Premier Inn brand throughout the region. At Premier Inn we make everyday experiences special for millions of customers and create excellent career opportunities for people like you. Currently we have 11 hotels in the Middle East and an exciting pipe line of new hotels opening in the future. We hold many coveted people and brand industry awards, and we want you to help us add another award to our trophy cabinet!

Job Description

Your passion and energy will be infection as you welcome our guests and support them through their journey while staying in Premier Inn. Your natural down to earth manner will result in being able to manage guest expectations in a fast and busy environment. With a keen eye for detail you will not miss a step in the procedures.

Main Responsibilities Include

• Greet and welcome guests, visitors, suppliers, answer telephone calls providing a warm, timely welcome in line with our brand standards.
• Answers guest-related queries and provides information about promotions, room prices, activities and events in the surrounding area to provide accurate information to guests
• Identify corporate leads and build long-term relationships
• Drive online name mentions and promote customer feedback
• Understand the online guest’s feedback and explore options for improvement
• Carry out general office duties, including correspondence, emails and filing to ensure the smooth running of the reception area
• Maintain appropriate stock of supplies and reception stationeries
• Effectively communicate with all departments on all guests’ requests and complaints for smooth service delivery
• Ensure the safety of all guests in line with the safety procedures and guidelines.
  
  

Requirements

• Customer-oriented approach
• Excellent communication skills
• Strong attention to details
• Flexible, agile and able to work under pressure
• Ability to work both independently and in a team
• Proactive and excellent organizational skills
• Ability to provide exceptional customer service to our guests
  
  

You must have /be-

• Arabic Language- speaking,writing and reading
• Have a minimum of one-year experience in customer service.
• Knowledge of Opera (PMS) is a plus
• Emirati National
  
  

Benefits

We offer a competitive salary package, air tickets, and hours which offer you a work life balance.

Along with this we have many examples of how those that work with us have grown and developed their career throughout our company. So if you are committed and driven and want to develop into other areas then we will support you to do this.

At Premier Inn, we know the importance of creating a culture which brings the experience to life for both our customers and our team and this is supported by strong company values. We employ people that not only believe in our values but also have the passion to live and breathe them, and always put the customer in the heart of everything we do.

We want Premier Inn to be a place where people’s skills and careers grow as fast as we do. A place where everyone has the opportunities to develop and achieve their dreams. We put emphasis on a ‘promote from within’ culture and continuously strive to create a supportive and engaging environment in which our team can thrive and deliver.

If this sounds like you and you are ready to work in an environment that values your work and rewards you fairly then please click on the "Im interested" button and join the team!

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