Customer Service Representative
KILONEWTONS
United Arab Emirates
19th June 2025
2506-2105-24
Job Description
Position: Customer Service Representative
Company: KILONEWTONS
Location: Abu Dhabi, UAE
Experience Required: 2+ years
Employment Type: Full-time
About KILONEWTONS
KILONEWTONS is a leading engineering, construction, technology firm in Abu Dhabi, known for delivering exceptional service and innovative solutions. We pride ourselves on building strong client relationships and maintaining the highest standards of customer satisfaction.
Job Summary
We are seeking an experienced Customer Service Representative with 2+ years of UAE experience to join our team. The ideal candidate will be the primary point of contact for clients, ensuring seamless communication, resolving inquiries, and maintaining our reputation for excellence.
Key Responsibilities
✔ Serve as the first point of contact for customer inquiries via phone, email, and in-person.
✔ Provide timely and accurate information about products, services, and company policies.
✔ Resolve customer complaints with patience, professionalism, and efficiency.
✔ Maintain detailed records of customer interactions in CRM systems (e.g., Salesforce, Zendesk).
✔ Collaborate with internal teams (sales, technical, logistics) to address customer needs.
✔ Process orders, returns, and refunds in compliance with company policies.
✔ Gather customer feedback to improve service quality and client satisfaction.
Qualifications & Skills
✅ 2+ years of customer service experience (UAE/GCC preferred).
✅ Fluency in English (Arabic or additional languages a plus).
✅ Proficiency in CRM software (e.g., Salesforce, HubSpot).
✅ Excellent communication and interpersonal skills.
✅ Problem-solving mindset with the ability to handle difficult situations calmly.
✅ Strong organizational skills and attention to detail.
✅ Knowledge of UAE business etiquette and culture.
Why Join KILONEWTONS?
🌟 Competitive salary + benefits (health insurance, annual flight tickets, etc.).
🌟 Career growth opportunities in a dynamic, fast-paced environment.
🌟 Training and development programs to enhance your skills.
🌟 Supportive, multicultural team that values collaboration.
How To Apply
Ready to elevate your career? Send your CV to:
📧 careers@kilonewtons.com
📝 Subject Line: "Customer Service Representative Application – [Your Name]"
KILONEWTONS is an equal-opportunity employer. We celebrate diversity and welcome applicants from all backgrounds.
Job Details
| Role Level: | Mid-Level | Work Type: | Full-Time |
|---|---|---|---|
| Country: | United Arab Emirates | City: | Abu Dhabi |
| Company Website: | https://www.kilonewtons.com | Job Function: | Customer Service |
| Company Industry/ Sector: |
Construction | ||
What We Offer
About the Company
KILONEWTONS (www.kilonewtons.com) founded by Sameer Ahmed, is a Project Management and Multi-Disciplined Engineering company offering services to the industrial sector. Our team has experience with all aspects of Project Management, Engineering, and Designing.Culture and Values:KILONEWTONS believe that people are our greatest strength, bound by ours and Engie Impact’s vision to enable a sustainable world where people, organizations and the environment thrive.We are passionate about making our company and the world a better place; responsible in working with commitment and accountability; collaborative with our colleagues and clients, and agile enough to work in a dynamic, changing industry.The wide-ranging expertise of our diverse team fuels the innovation that places us on the leading edge of the energy and consulting industry.Moreover we nurture our company culture through training, mentoring and professional development that encourages all employees to thrive.Employees will embody the values and culture of the company internally and externally hence drive high performance in a rapidly evolving business and industry.Engage with colleagues in a equally important manner that connects employees with the company’s purpose, demonstrates alignment with company values, and embeds company culture.Act in an ethical manner and follow the principles of the Ethics Charter and Ethics in Practice Guidelines of the Group.Equality and diversity in a company are proof of a positive work environment and effective people management.All employees and applicants must be given equal opportunities, regardless of their age, race, gender, religion, or sexual orientation.
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