Customer Service Representative
Apparel Group
United Arab Emirates
19th June 2025
2506-1835-140
Job Description
Key Responsibilities :
- Answer general customer inquiries through calls, chats, and emails until the inquiry is closed.
- Review orders daily for potential fulfillment issues and address any identified problems.
- Manage customer accounts, including assisting customers with information regarding their order history, returned shipments, order status, and all other standard requests received.
- Maintain customer service log, tracking all incoming inquiries and detailing out customer requests, product defects, shipping errors, etc.
- Maintain awareness of our process and KPI’s and an understanding of performance evaluation relating to calls and KPI calculations
- Interact with other agents and Customer Experience team members on a daily basis, sharing information and knowledge on customers’ feedback and concerns
- Work with Operations to address and resolve store issues.
Job Details
| Role Level: | Mid-Level | Work Type: | Full-Time |
|---|---|---|---|
| Country: | United Arab Emirates | City: | Dubai |
| Company Website: | https://www.apparelgroup.com | Job Function: | Customer Service |
| Company Industry/ Sector: |
Retail | ||
What We Offer
About the Company
Apparel Group is a multi-award-winning global fashion and lifestyle retail conglomerate based in Dubai, UAE, with operations across the GCC. Today, Apparel Group caters to millions of eager shoppers through its 2,300+ retail stores and 85+ brands on all platforms while employing over 27,000 multicultural staff.Apparel Group is set to cross new barriers and create fresh benchmarks in the retail industry to become the topmost global retailer. The company has achieved mercurial growth in the last 26 years by introducing world-class labels from around the globe, including Nine West, Tommy Hilfiger, ALDO, Charles & Keith, Jamie’s Italian and Tim Hortons, to name a few.
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