Customer Service Representative (225-711)

As a Customer Service Representative, you will be the frontline communicator between our organization and our valued customers. You will be responsible for ensuring a top-notch experience by addressing inquiries, resolving issues, and providing exceptional service in every interaction. Your role is vital in maintaining customer satisfaction and loyalty, which are critical components of our success. As a customer advocate, you should possess strong communication skills, a desire to help others, and a passion for engaging with people. Your ability to efficiently handle customer requests, provide information about products and services, and navigate complex situations will contribute significantly to our continued growth and positive reputation in the marketplace.

Responsibilities

• Respond promptly and courteously to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues efficiently while maintaining high service standards.
• Provide detailed and accurate information about products and services to customers.
• Handle billing inquiries and process transactions accurately and efficiently.
• Document and maintain records of customer interactions and transactions thoroughly.
• Collaborate with team members to address complex customer issues and concerns.
• Identify potential sales opportunities and escalate them to the relevant department.
• Track and follow up on customer requests to ensure resolutions are timely and satisfactory.
• Stay updated on product knowledge and changes in the company's offerings.
• Adhere to prescribed service levels, processes, and protocols consistently.
• Participate in ongoing training sessions to improve service quality and efficiency.
• Contribute to team performance goals by achieving personal performance benchmarks.

Requirements

• High school diploma or equivalent; college degree preferred for advancement.
• Proven customer service or call center experience, preferably in a similar industry.
• Excellent communication skills both verbal and written are essential.
• Strong problem-solving skills and the ability to think quickly are required.
• Proficiency in using computer applications and customer service software.
• Ability to work in a fast-paced environment and handle stressful situations calmly.
• Flexibility to work various shifts, including evenings and weekends, is needed.