Counter Sales Executive (225-822)

The Counter Sales Executive is a crucial role within the retail sector, responsible for engaging with customers at the sales counter and ensuring an exceptional shopping experience. This position requires someone with outstanding customer service skills, a keen understanding of the products being sold, and the ability to effectively communicate and assist customers in making informed purchasing decisions. The role involves managing transactions, handling inquiries, and providing product guidance, all while maintaining a friendly and professional demeanor. A successful Counter Sales Executive thrives in a fast-paced environment, quickly adapts to customer needs, and contributes positively to sales targets and customer satisfaction scores.

Responsibilities

• Greet customers as they arrive at the sales counter with a friendly attitude.
• Assess customer needs and provide expert advice on product selection and usage.
• Manage cash transactions accurately using the store's point of sale system.
• Ensure the sales counter is always clean, organized, and well-stocked with products.
• Respond to customer inquiries and complaints with professionalism and courtesy.
• Work collaboratively with the sales team to reach shared sales objectives and targets.
• Stay informed about the latest products and promotional offerings within the store.
• Offer additional products or services to enhance the customer's purchase experience.
• Prepare sales reports and document customer feedback for continuous improvement.
• Handle product returns or exchanges as per the store's guidelines and policies.
• Participate in inventory management tasks such as stock-taking and reordering.
• Provide training to junior sales staff and assist them in developing customer service skills.

Requirements

• Proven experience as a sales representative, preferably in a retail environment.
• Strong understanding of the sales process and customer service best practices.
• Excellent interpersonal and communication skills to engage effectively with customers.
• Ability to work in a high-energy environment and handle stressful situations calmly.
• Familiarity with inventory management systems and point of sale software.
• High school diploma or equivalent qualification is required to apply for this role.
• Flexibility to work various shifts, including weekends and public holidays.