Concierge (225-622)

The role of a Concierge is akin to being the face and voice of an establishment, responsible for leaving a meaningful impression on every guest. As a Concierge, you provide exceptional service that goes beyond mere interaction, shaping guest experiences that are memorable and unique. Your ability to manage queries, offer insightful advice, and assist guests with a wide range of services determines the perception and reputation of hospitality at your organization. You are the gatekeeper of guest satisfaction, always looking to go the extra mile to fulfill their needs and surpass expectations. From offering local information and making reservations to solving problems swiftly and tactfully, your expertise contributes significantly to the delight and comfort of every guest under your care. Join us in fostering an engaging environment where excellence is a daily pursuit, and extraordinary service is a standard offering.

Responsibilities

• Assist guests by providing information and special services upon request.
• Coordinate with other departments to ensure seamless guest services delivery.
• Maintain an updated knowledge base of hotel policies and facility offerings.
• Arrange transportation, bookings, and reservations efficiently and accurately.
• Handle guest inquiries, feedback, and complaints with professionalism and care.
• Promote local sites and amenities to enhance guest experience during stays.
• Facilitate communication between guests and hotel management for better service delivery.
• Ensure the lobby and other front-of-house areas are well-managed and inviting.
• Manage guest requests calmly and promptly, ensuring effective solutions.
• Prepare reports and documentation for guest-related activities and requests.
• Strive for continuous improvement in service delivery and guest interactions.
• Welcome and bid farewell to guests, ensuring a positive experience at all times.

Requirements

• High school diploma or equivalent; hospitality experience is a plus.
• Excellent communication skills to engage effectively with diverse guests.
• Proficiency in using reservation software and handling multiple requests simultaneously.
• Strong interpersonal skills to resolve guest issues amicably and efficiently.
• Ability to stay composed under pressure and manage time effectively.
• Availability to work flexible hours, including evenings, weekends, and holidays.
• Adhere to the highest standards of professional etiquette and personal presentation.