Automotive Service Manager

As an Automotive Service Manager, you will play a pivotal role in ensuring the smooth operation of the service department, while simultaneously driving overall profitability and customer satisfaction. You will be responsible for leading a team of skilled automotive technicians and service advisors, collaborating efficiently to deliver high-quality service and repairs. Your focus will be on optimizing productivity, maintaining high standards of safety and compliance, and fostering a culture of continuous improvement within the team. With a deep understanding of automotive mechanics, keen attention to detail, and exemplary leadership capabilities, you will ensure that the service department meets its operational goals while exceeding customer expectations. By maintaining a well-organized workflow and establishing robust relationships with clients, suppliers, and other stakeholders, your contributions will significantly impact the company's reputation and success in a competitive automotive industry.

Responsibilities

• Manage day-to-day operations of the service department, ensuring efficiency.
• Lead and motivate a team of skilled automotive technicians and service advisors.
• Monitor technicians' work to ensure high-quality service and timely delivery.
• Develop and implement strategies to enhance service center profitability.
• Establish and maintain customer relationships to ensure repeat business.
• Oversee inventory management, ensuring essential parts and supplies are available.
• Ensure compliance with industry safety standards and company policies.
• Handle customer complaints, providing solutions to enhance customer satisfaction.
• Coordinate with suppliers and vendors for timely procurement of parts.
• Analyze service department's financial data for informed decision making.
• Organize continuous training for staff to keep up with industry trends.
• Prepare regular reports on service department performance for management review.

Requirements

• Bachelor’s degree in Automotive Technology or related field is preferred.
• Proven work experience as an Automotive Service Manager for several years.
• Strong leadership skills with experience managing a diverse team.
• Excellent customer service skills with a focus on client satisfaction.
• In-depth knowledge of automotive systems, components, and mechanics.
• Ability to analyze and improve service department processes effectively.
• Excellent organizational and problem-solving skills for multitasking tasks.