Account Manager - Logistics (225-722)

An Account Manager in Logistics is a crucial role that involves the management and enhancement of customer relationships within the logistics industry. The position requires a professional who has a keen understanding of logistics operations and customer service principles. The Account Manager is responsible for overseeing and coordinating transportation services to ensure customer satisfaction, sustained revenue growth, and operational efficiency. They act as the primary point of contact between the clients and the company, addressing inquiries, resolving issues, and anticipating future customer needs. As a proactive problem-solver, the Account Manager will play a pivotal role in ensuring smooth logistics operations that align with client expectations. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to work collaboratively with internal teams to deliver comprehensive logistics solutions.

Responsibilities

• Develop and maintain long-term relationships with logistics clients to ensure satisfaction.
• Coordinate and manage client accounts to align with logistics capabilities and customer needs.
• Identify opportunities for shipping and service improvements to enhance client satisfaction.
• Work closely with operations to ensure timely and accurate delivery of client shipments.
• Monitor and report on key account metrics to stakeholders and provide actionable insights.
• Attend regular meetings with clients to understand their current and future logistics challenges.
• Negotiate contracts and service agreements to optimize profitability and client retention.
• Resolve client issues and complaints with professionalism and efficiency to maintain trust.
• Collaborate with sales and marketing to identify upselling and cross-selling opportunities.
• Ensure compliance with industry regulations and company policies in all client interactions.
• Document and analyze customer feedback to drive continuous improvement in services offered.
• Lead efforts to onboard new clients smoothly and transition them to logistics services.

Requirements

• Bachelor’s degree in Logistics, Business Administration, or related field preferred.
• Minimum of three years experience in logistics, account management, or similar role.
• Strong understanding of logistics operations and customer service practices.
• Excellent communication and interpersonal skills to engage effectively with clients.
• Proven ability to manage multiple accounts while maintaining attention to detail.
• Analytical and problem-solving skills to identify and address client needs effectively.
• Proficiency in logistics software and tools to manage and report account activities.