Telesales Executive (225-924)

A Telesales Executive is a crucial position within the sales department, responsible for driving revenue growth by promoting and selling products or services over the phone. As a Telesales Executive, you will engage potential customers, understand their needs, and convert opportunities into sales. This role demands exemplary communication skills, a proactive approach, and a deep understanding of sales techniques to effectively persuade and convert leads. A successful Telesales Executive thrives in a fast-paced environment, is self-motivated, and targets driven. You will collaborate with the wider sales team, contribute to strategy development, and report regularly on performance metrics. This role is key in expanding the company's customer base while ensuring long-lasting client relationships.

Responsibilities

• Contact potential customers through cold calling and follow-up calls.
• Clearly present, promote, and sell products or services over the phone.
• Understand customer needs and offer solutions to meet those needs effectively.
• Achieve set sales targets and outcomes within the timeline provided.
• Maintain detailed records of all calls and customer interactions in CRM.
• Collaborate with team members to improve sales techniques and strategies.
• Handle customer queries and provide necessary information promptly and efficiently.
• Develop and sustain long-lasting relationships with customers and prospects.
• Keep well-informed about product updates, new offerings, and promotional strategies.
• Provide feedback to the team on market trends and customer demands.
• Participate in team meetings and suggest initiatives to enhance sales performance.
• Regularly report sales activity and progress to sales manager and management.

Requirements

• Proven experience in telesales or other sales/customer service roles.
• Excellent communication skills with a strong command of the spoken language.
• Demonstrated ability to persuade, influence, and negotiate with clients effectively.
• High school diploma or equivalent; additional sales training is a plus.
• Familiarity with CRM software and maintaining accurate sales records.
• Capability to meet sales goals and deadlines consistently and independently.
• Strong work ethic and ability to work in a fast-paced sales environment.