Account Management Associate (225-904)

An Account Management Associate plays a critical role in maintaining and enhancing the relationships between a company and its clients. These professionals are responsible for ensuring that each client is satisfied with the company’s products or services and that the accounts, as a result, remain profitable. As the primary point of communication between the client and the company, the Account Management Associate must handle client queries efficiently, provide actionable insights concerning product enhancements, and assist account managers with daily administrative duties. An ideal candidate for this position should be detail-oriented, possess excellent communication skills, and demonstrate the ability to multitask in a fast-paced environment. Succeeding in this role requires dedication to meeting client needs, crafting strategies for account retention, and proactively addressing any challenges that may arise.

Responsibilities

• Act as the primary liaison between the company and assigned client accounts.
• Assist in the development and implementation of strategic account management plans.
• Ensure timely and successful delivery of solutions tailored to clients’ needs.
• Provide regular updates to clients on company enhancements and promotions.
• Collaborate with internal teams to enhance the client experience and resolve issues swiftly.
• Monitor key performance indicators to assess client account success and areas for improvement.
• Prepare detailed reports and presentations regarding client account status and operations.
• Conduct regular check-ins with clients to maintain and develop relationships.
• Gather client feedback and provide insights into potential product or service improvements.
• Support account managers in negotiating contracts and managing account renewals.
• Ensure all client communications and transactions are accurately documented and filed.
• Develop an in-depth knowledge of the company’s offerings to better assist clients.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven experience in account management or customer service roles is preferred.
• Exceptional communication skills, both verbal and written, are necessary.
• Strong organizational skills with an ability to manage multiple accounts simultaneously.
• Excellent problem-solving skills and attention to detail are required.
• Ability to work collaboratively within a team and independently when necessary.
• Proficiency in Microsoft Office Suite and capable of learning new software quickly.