Call Centre Executive (225-717)

As a Call Centre Executive, you will play a key role in ensuring excellent customer service and maintaining the company’s reputation by providing quality support to our clients and customers. You will handle incoming calls and emails, addressing inquiries, resolving issues, and ensuring customer satisfaction. A successful Call Centre Executive will possess excellent communication skills and the ability to multi-task, manage time effectively, and handle high-pressure situations. You will work closely with other team members to meet service level targets and contribute to a positive work environment. Maintaining confidentiality and adhering to company policies will be essential in all interactions.

Responsibilities

• Answer incoming calls promptly and manage customer inquiries efficiently.
• Provide accurate and timely information to customers seeking assistance.
• Identify and address customer needs and ensure complete satisfaction.
• Follow communication scripts and procedures during customer interactions.
• Resolve customer complaints and escalate issues when necessary for resolution.
• Collaborate with team members to ensure consistent service delivery.
• Maintain and update customer records accurately during calls.
• Achieve personal and team performance targets set by management.
• Participate in training and development sessions to improve skills.
• Provide feedback to management on customer trends and service improvements.
• Ensure all interactions comply with industry regulations and company policies.
• Manage and prioritize multiple tasks simultaneously in a fast-paced environment.

Requirements

• High school diploma or equivalent; higher education is a plus.
• Proven experience in a call center or customer service role is preferred.
• Excellent verbal and written communication skills in English are essential.
• Strong problem-solving skills and an aptitude for resolving customer issues.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Proficiency in using computer systems and customer service software applications.
• Strong interpersonal skills and the ability to work as part of a team.