Sales Support

The Sales Support role is a pivotal position within any sales-driven organization. As a Sales Support professional, you are the backbone that enables the sales team to operate efficiently and effectively. Your primary responsibility is to assist the sales team in achieving their targets by providing organizational and administrative support. This involves a range of activities from preparing sales presentations and managing customer records to troubleshooting client queries and issues. You will serve as a crucial liaison between the sales team, customers, and other departments within the company. Your role demands a proactive approach, ensuring that the sales team is armed with the necessary tools, resources, and information needed for a seamless sales process. Furthermore, your ability to maintain and cultivate relationships with clients is essential for the retention and expansion of customer accounts. Your detailed work will also contribute to driving sales, enhancing customer satisfaction, and ensuring the successful execution of the sales strategy.

Responsibilities

• Provide comprehensive administrative support to the sales team for seamless operations.
• Assist in the preparation and creation of compelling sales presentations.
• Manage and update client records and sales databases regularly for accuracy.
• Coordinate communication between the sales team and other departments efficiently.
• Handle customer queries and complaints, ensuring prompt resolution and satisfaction.
• Support the sales team during key client meetings and follow-ups.
• Prepare sales reports and dashboards to monitor team performance and KPIs.
• Help in the organization and logistics of sales events and trade shows.
• Facilitate the sales process by preparing sales documentation and contracts.
• Identify and communicate potential sales opportunities and leads to the team.
• Assist in developing sales strategies and marketing plans to drive business growth.
• Monitor industry trends and competitor activities to provide insightful data to the team.

Requirements

• Bachelor’s degree in Business Administration or equivalent relevant field.
• Previous experience in a sales support role or administrative position preferred.
• Excellent organizational skills with keen attention to detail and accuracy.
• Strong communication skills, both verbal and written, are necessary.
• Proficiency in Microsoft Office Suite and customer relationship management software.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Demonstrated ability to work collaboratively in a team-oriented setting.
• Customer-focused mindset with a positive attitude and solution-oriented approach.
• Familiarity with sales processes and strategies is considered an advantage.
• Willingness to occasionally travel for client meetings or sales events as needed.