Technical Records Manager

Job Title

Technical Records Manager

About Us

flydocs is an asset management solution provider with the aviation industry’s most comprehensive solution for creating value out of aircraft maintenance data. We offer the tools and expertise that allow all industry stakeholders to drive sustainable innovation to help build the future of the commercial aviation asset lifecycle. Recognised as a global leader in digital records management, we were founded in 2007 and are 100% owned by Lufthansa Technik.

Work Arrangements

• Hybrid/Office-based – This role requires 25-30% in-person presence at our Vadodara office, based on business requirements.
  
  

Purpose of the role

Oversee technical records project delivery across multiple clients, ensuring customer excellence, operational efficiency, and revenue growth. Lead and optimize team performance, foster a collaborative, high-performing environment, and strategically allocate resources to meet project priorities. Drive continuous process improvements to enhance efficiency, compliance, and overall project excellence.

Project & Resource Management

• Plan, prioritize, and manage project workloads across multiple clients, ensuring seamless execution and alignment with business goals.
• Ensure project delivery meets or exceeds customer expectations in quality, speed, and reliability within defined parameters.
• Strategically allocate resources by leveraging the right expertise and capabilities across teams to effectively achieve project priorities.
  
  

Performance Optimization and Strategic Alignment

• Drive continuous improvement by evaluating team performance and embedding best practices across operations.
• Evaluate internal processes and systems to ensure operational effectiveness, collaborating with training, quality, and product innovation teams to drive continuous improvement.
• Foster seamless collaboration with Engineering Services VP, Tech Managers, Reporting Team Leads, and Finance/Sales/CSM to align client priorities with business objectives and deliverables.
  
  

Team Development & Talent Management

• Develop and mentor a high-performing team through continuous learning and professional growth opportunities.
• Foster collaboration and open communication through regular team engagements, ensuring alignment and operational efficiency
• Set clear goals, performance expectations, and accountability measures to drive continuous improvement.
• Lead recruitment and talent development strategies to align with company growth and ensure the right expertise within the team.
• Implement structured feedback processes, including performance reviews and goal setting, to enhance employee experience and productivity.
• Address performance challenges through coaching and corrective actions to maintain a high-performance culture.
  
  

Project Delivery & Revenue Management

• Ensure successful delivery of all contracted projects in alignment with forecasted revenue targets.
• Oversee resource allocation and optimize team efficiency to maximize billable hours and project profitability.
  
  

Management Reporting

• Prepare and publish a monthly project report to the Engineering Services VP, highlighting key milestones, status updates, accomplishments, risks, and issues.
• Ensure the accuracy of the project resource demand plan in alignment with revenue targets and business objectives.
  
  

Who you will be working with: Collaboration is a key value and enabler of success in the business.

• VP, Technical Managers, Team/Project Leads
• External Clients
• Product Support & Innovation Team
• Commercial, IT, HR, Finance & Operation Team (Only if necessary)
  
  

We would be happy if you had:

Industry Experience

• 8+ years of experience in aviation technical records and asset management, including 3+ years in a managerial role.
• Expertise in aircraft asset lifecycle management, covering lease agreements, redelivery processes, audits, and regulatory compliance.
• Proven ability to lead cross-functional teams, prioritize tasks, and manage multiple projects while ensuring compliance with aviation regulations.
• Strong experience in customer interactions, negotiations, and stakeholder management.
  
  

Educational Background: Bachelors degree in Aeronautical/Aerospace/Aircraft Maintenance Engineering. (preferable)

Technical & Project Expertise

• Expertise in aircraft technical records, maintenance programs, airworthiness compliance, and transitions.
• Good knowledge of M&E systems like AMOS, Trax, Maintenix, and OASES.
• Experience with flydocs or similar digital records management systems preferred.
• Strong knowledge of EASA, FAA, and ICAO regulations for lease transitions and audits.
• Skilled in aircraft data migration, audits, and end-of-lease documentation management.
  
  

Leadership & Operational Excellence:

• Strong leadership in mentoring and developing high-performing technical records teams.
• Expertise in performance management, KPI setting, and workforce planning.
• Experienced in change management, process optimization, and system enhancements.
• Strong analytical and problem-solving skills to manage complex negotiations and technical disputes.
• Proven experience in budgeting, resource allocation, and cost control to enhance efficiency and profitability.
• Customer-centric approach with the ability to foster relationships with global clients, regulatory bodies, and industry stakeholders.
  
  

Power Skills

• Effective communication, decisive leadership, problem-solving, and conflict resolution. Strong delegation, innovation, negotiation, and team collaboration. High adaptability, resilience, and integrity.
  
  

What’s in It for You?

• Generous leave policy, 25 annual leaves, 7 sick leaves plus maternity & paternity options.
• Inclusive medical insurance, For you, plus your spouse and up to two children.
• Group personal accident policy.
• Employee Assistance Program (EAP) and telehealth.
• Term life insuranace.
• Empowerment through ownership.
• Global networking opportunities.

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