Senior Process Expert

We Offer

As an employee with Maersk GSC, you will be part of a working environment as diverse as the APMM group. Maersk strongly encourages continuous learning at work and sharing of best practices by rewarding innovations. We aren’t all about work, we believe in a holistic development of our employees and so regularly organize recreational activities giving our employees a chance to unwind and showcase their creative side. As an organization, we strongly believe in a people-centric approach with emphasis on employee engagement and work-life balance.

Key Responsibilities

• Needs to be customer centric and inclined towards delivering excellent customer service
• Own the issue with low tolerance to delays and accuracy.
• Read and reply to correspondence on both internal & Customer’s emails within SLA’s as defined for the specific communication channel.
• System Workflow adherence and reply within strict deadlines
• Meeting all Import custom manifest service and deadline requirements eliminating any service failures
  
  

Who are we looking for?

• Graduate with more than 8 yrs of Customer Service Experience
• Graduates with excellent communication skills
• Strong understanding of the E2E shipping cycle (Added advantage)
• Experience on import custom
• Structured and has a high attention to quality
• Contributes with ideas/suggestions for overall improvement of the operations business unit.
• Flexible to work in rotational shift including night shift
• Ability to work in an Agile environment.
• Ability to accept change and make the best of any situation.
• Cross learning capability and supporting team as and when required and supporting in being an engaged team member.
  
  

Technical Skills

• Well versed with computer and MS office application like: Excel, Word, and Power Point etc
• Good typing speed
  
  

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

---