Receptionist (225-628)

The receptionist serves as the primary point of contact for both visitors and clients in a professional environment. This role is vital for ensuring a welcoming atmosphere and a smooth flow of operations within the organization. The receptionist is responsible for greeting individuals politely, answering inquiries, and managing both incoming and outgoing communications. This position requires excellent organizational, communication, and multitasking skills to handle various administrative tasks efficiently. An ideal candidate for the receptionist role should possess a friendly demeanor, resourceful attitude, and the ability to work under pressure in a dynamic and fast-paced setting. They must also demonstrate an aptitude for technology, as various office management and communication tools will be at their disposal. The receptionist plays a crucial role in upholding the company's image and supporting the team by facilitating everyday office functions.

Responsibilities

• Welcome visitors and clients, ensuring a positive first impression of the company.
• Manage and route incoming calls, handling inquiries and directing them appropriately.
• Maintain a neat and organized reception area to uphold company standards.
• Schedule and manage appointments, meetings, and conference room bookings effectively.
• Assist with administrative tasks such as filing, photocopying, and data entry as required.
• Receive, sort, and distribute daily mail and deliveries efficiently.
• Coordinate with security for visitor passes and maintain visitor logs diligently.
• Support office management activities including ordering supplies and stocking refreshments.
• Update staff directories and other company documents to ensure accuracy and accessibility.
• Assist in organizing company events, meetings, and training sessions as needed.
• Manage outgoing couriers and deliveries, ensuring timely dispatch and record-keeping.
• Provide excellent customer service, addressing any complaints or concerns effectively.

Requirements

• High school diploma or equivalent, with a preference for additional education.
• Proven experience as a receptionist or in a customer service role.
• Excellent communication skills, both verbal and written, are essential.
• Proficient in Microsoft Office and other relevant office management software.
• Strong organizational skills with the ability to multitask effectively.
• Professional appearance and a pleasant, approachable demeanor at all times.
• Ability to handle stressful situations with composure and professionalism.