Customer Service Administrator (225-707)

The Customer Service Administrator plays a crucial role in ensuring that an organization's customer service operations run smoothly and efficiently. This position involves managing customer interactions, resolving complaints, ensuring satisfaction, and providing overall support to enhance the customer experience. The Customer Service Administrator acts as a bridge between the customers and the company by conveying the needs and issues of customers to the appropriate departments for resolution. Furthermore, this role demands excellent communication skills, multitasking abilities, and an innate flair for problem-solving. Ideal candidates will display a proactive approach in managing customer concerns, a keen eye for detail, and a solid foundation of organizational skills to handle various administrative tasks efficiently.

Responsibilities

• Handle and resolve customer inquiries and complaints via phone, email, or in-person promptly.
• Maintain accurate and detailed records of customer interactions and correspondences.
• Provide feedback and suggestions to enhance customer service policies and procedures.
• Coordinate with other departments to ensure timely solutions to customer issues.
• Manage and update customer databases with new or modified customer information.
• Identify trends in customer interactions to suggest improvements in service delivery.
• Guide customers in understanding the company’s products and services comprehensively.
• Prepare and deliver reports on customer service activities and metrics regularly.
• Assist in training and developing junior staff members and customer service representatives.
• Monitor and manage social media platforms to address customer inquiries and concerns.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Collaborate with the sales team to assist in increasing customer retention and satisfaction.

Requirements

• Bachelor's degree in Business Administration, Communication, or related field preferred.
• Proven experience in a customer service or administrative role for minimum of 2 years.
• Exceptional verbal and written communication skills with a customer-focused approach.
• Strong problem-solving abilities and the capability to manage multiple tasks efficiently.
• Proficiency in using CRM software, Microsoft Office Suite, and related technologies.
• Ability to work independently and as part of a collaborative team environment.
• Excellent organizational skills with attention to detail and high accuracy standards.