GMS - TDR Process Consultant - Senior

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Cyber Managed Service -Senior– TDR/SOC Process Consultant

TDR/SOC (Security Operations Center) Process Consultant who specializes in analyzing, designing, and optimizing the processes and workflows within a SOC to enhance its operational efficiency and effectiveness. This role involves a deep understanding of cybersecurity operations, incident response, and the tools and technologies used in a SOC environment

Job Summary:

The SOC Process Consultant is responsible for evaluating and improving the SOCs operational processes and procedures. They work closely with SOC management and analysts to identify bottlenecks, inefficiencies, and areas for enhancement. The consultant develops strategies to streamline workflows, integrate best practices, and leverage technology to maximize the SOCs capabilities.

Key Responsibilities:

Process Analysis and Evaluation:

• Conduct comprehensive assessments of current SOC processes, including incident detection, analysis, response, and reporting.
• Identify inefficiencies, redundancies, and gaps in SOC operations that could impact performance and security posture.
  
  

Process Design and Optimization:

• Design and implement improved processes and workflows that enhance SOC efficiency, accuracy, and response times.
• Develop and integrate best practices and standard operating procedures (SOPs) into SOC activities.
  
  

Technology Integration:

• Evaluate and recommend tools, technologies, and automation solutions that can support and enhance SOC processes.
• Assist with the implementation and configuration of new systems or tools within the SOC.
  
  

Change Management:

• Lead change management initiatives to ensure smooth adoption of new processes and technologies within the SOC.
• Communicate changes effectively to all stakeholders and provide training and support as needed.
  
  

Performance Measurement:

• Establish key performance indicators (KPIs) and metrics to measure the effectiveness of SOC processes.
• Monitor and analyse performance data to identify trends and areas for further improvement.
  
  

Documentation and Reporting:

• Create and maintain comprehensive documentation of SOC processes, procedures, and guidelines.
• Prepare reports and presentations for SOC management and stakeholders to demonstrate process improvements and outcomes.
  
  

Collaboration and Communication:

• Work collaboratively with SOC analysts, engineers, and management to understand their challenges and incorporate feedback into process enhancements.
• Facilitate communication between the SOC and other organizational units to align security processes with business objectives.
  
  

Qualifications:

• Bachelors degree in Cybersecurity, Computer Science, Information Technology, or a related field.
• Relevant certifications (e.g., PMP, ITIL, Six Sigma) are beneficial.
• Proven experience in process improvement, consulting, or a similar role within a cybersecurity or IT environment.
• Strong understanding of SOC operations, incident response, and cybersecurity best practices.
• Excellent analytical, problem-solving, and project management skills.
• Strong communication and interpersonal skills, with the ability to influence and drive change.
  
  

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