Job Description

The Sales and Customer Engagement professional plays a crucial role in bridging the gap between a company and its clients. This position is vital in nurturing client relationships, understanding their needs, and delivering exemplary service to enhance customer satisfaction and retention. As a Sales and Customer Engagement expert, your primary focus will be to leverage customer insights to increase sales opportunities and improve overall customer experience. You will be responsible for aligning sales strategies with customer engagement initiatives, ensuring that these efforts are not only proficient but also result in sustainable business growth. Your dynamic communication skills, profound product knowledge, and strategically driven approaches will help in building strong customer relationships and in achieving sales objectives.


Responsibilities

  • Develop and implement effective sales strategies to meet business targets.
  • Engage with potential and existing customers to enhance sales opportunities.
  • Analyze customer feedback to improve service delivery and product offerings.
  • Establish and maintain strong client relationships through regular communication.
  • Collaborate with the marketing team to integrate sales strategies with campaigns.
  • Provide detailed sales forecasts and reports to the management team.
  • Conduct market research to identify customer needs and trends in the industry.
  • Lead customer training and informational sessions to boost product understanding.
  • Resolve customer inquiries and complaints effectively and efficiently.
  • Monitor industry trends to identify opportunities for new business development.
  • Coordinate with service teams to ensure high-quality customer service delivery.
  • Plan and participate in sales and customer engagement events and activities.

Requirements

  • Bachelor’s degree in Business Administration, Marketing, or a related field.
  • Minimum of three years of experience in sales and customer engagement roles.
  • Excellent communication and interpersonal skills for effective client interaction.
  • Strong analytical skills to interpret sales data and customer feedback.
  • Proficiency in CRM software and sales management tools is highly desirable.
  • Ability to multitask and manage multiple customer relationships simultaneously.
  • Demonstrated ability to drive sales growth and meet performance objectives.


Job Details

Role Level: Mid-Level Work Type: Full-Time
Country: India City: New Delhi
Company Website: https://www.talentmate.com Job Function: Sales
Company Industry/
Sector:
Recruitment & Staffing

What We Offer


About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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