Restaurant Captain (225-922)

The Restaurant Captain plays a pivotal role in delivering exceptional dining experiences and ensuring the smooth operation of a restaurant. As a leader on the floor, the Captain is responsible for supervising and coordinating team members, fostering a welcoming and efficient environment, and addressing any issues that arise. With a strong focus on customer service, the Restaurant Captain is an expert in the menu, including specials and promotions, providing guests with informed recommendations. Their role is crucial in upholding restaurant standards, enhancing customer satisfaction, and supporting daily operations. A successful Restaurant Captain is a natural leader who thrives in a fast-paced environment, displays a keen attention to detail, and demonstrates the ability to handle complex situations with grace and professionalism.

Responsibilities

• Oversee and coordinate the dining room floor operations during service hours.
• Ensure guests receive excellent customer service and a high-quality dining experience.
• Train, guide, and motivate team members to achieve performance objectives.
• Manage reservations and seating plans to maximize efficiency and flow.
• Resolve customer complaints and ensure satisfaction in a timely manner.
• Communicate effectively with kitchen staff and management to streamline operations.
• Supervise the setup and breakdown of tables, chairs, and dining areas.
• Maintain knowledge of the menu, specials, and promotions to assist guests.
• Ensure compliance with health, safety, and sanitation regulations.
• Track inventory and restock supplies to meet the needs of the service.
• Assist with staff scheduling and shift management to ensure adequate coverage.
• Develop relationships with regular diners to enhance customer loyalty and retention.

Requirements

• Proven experience in a supervisory role within a restaurant setting.
• Exceptional customer service skills and a keen attention to detail.
• Strong leadership abilities with excellent interpersonal and communication skills.
• Thorough knowledge of restaurant service practices and food safety regulations.
• Ability to work efficiently in a fast-paced and high-pressure environment.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• High school diploma or equivalent; hospitality degree is a plus.