Manager Digital Transformation

Reports to: Assistant Vice President – Campaigns and Communications

Job Overview

United Way Mumbai is setting up a Digital Transformation Team to lead innovation across the organization. We are looking for a Manager – Digital Transformation to own product management and drive how our digital platforms, systems, and tools evolve. This is a hands-on, strategic role where you will guide vendors, define product roadmaps, and ensure our digital solutions meet the needs of fundraisers, donors, NGOs, and internal teams. You’ll also be the internal champion for technology adoption, AI, and process improvement. Technical skills like PHP, Salesforce customisation, dashboards, and AI familiarity are a plus, but your main focus will be product strategy, planning, and execution.

Roles And Responsibilities

• Lead product management for UWM’s digital platforms, tools, and workflows; defining features, prioritising initiatives, and mapping user journeys.
• Drive the digital transformation strategy, ensuring that technology solutions improve efficiency, scalability, and impact.
• Collaborate with vendors and internal teams to design, build, and maintain websites, Salesforce customisation, dashboards, and other digital products.
• Be the go-to person for AI and emerging technologies, helping the organisation adopt and leverage them effectively.
• Support hands-on technical work when needed; customising platforms, troubleshooting, or coding (PHP/web development).
• Ensure data integrity, reporting, and smooth operations across campaigns and programs.
• Mentor colleagues on digital best practices and new ways of working.
  
  

• A product-focused leader with experience in digital product management or technology-driven project management.
• Strategic and systems-oriented, able to simplify complex workflows and deliver impactful solutions.
• Comfortable collaborating with vendors, multiple teams, and stakeholders.
• Curious about AI, digital tools, and emerging technologies and able to apply them pragmatically.
• Strong communicator, able to translate technical or process details for non-technical colleagues.
• Hands-on technical skills in PHP, web development, Salesforce customisation, dashboards, or analytics are a plus.
• Motivated by social impact and excited to use technology to amplify UWM’s mission.
• You’ve been part of a nonprofit, student initiative, or volunteer effort.