Laptop Repair Technician (225-714)

We are seeking a skilled and detail-oriented Laptop Repair Technician to join our dynamic team. The ideal candidate will have extensive experience in diagnosing and repairing laptops, along with a thorough understanding of both hardware and software components. This position requires someone who can work diligently, communicate effectively with clients and team members, and stay up to date with the latest trends and technologies in laptop repair. You will be responsible for troubleshooting a wide range of technical issues, ensuring that laptops are returned to clients in excellent working condition. A strong customer service orientation is essential, as you will be expected to provide clear explanations and solutions to all customers to ensure their satisfaction.

Responsibilities

• Diagnose and troubleshoot laptop hardware and software issues accurately and efficiently.
• Repair or replace damaged laptop components, including screens, keyboards, and motherboards.
• Perform data recovery and backup services to protect customer information.
• Install, configure, and update laptop operating systems and applications as needed.
• Conduct routine maintenance and cleaning of laptops to extend their lifespan.
• Communicate clearly with customers to understand their issues and explain the repair process.
• Manage and maintain an organized inventory of spare parts and repair tools.
• Keep detailed records of repairs, parts used, and customer interactions for tracking purposes.
• Ensure all repairs comply with company standards and manufacturer guidelines.
• Follow all safety and security procedures to protect customer data and company assets.
• Collaborate with team members to identify and resolve technical challenges effectively.
• Stay informed about industry trends and advancements to enhance repair skills continuously.

Requirements

• Proven experience as a Laptop Repair Technician or similar role with demonstrated skills.
• Strong knowledge of laptop hardware components and software systems.
• Excellent troubleshooting skills and ability to diagnose technical issues efficiently.
• Familiarity with data recovery and operating system installation processes.
• Customer service-oriented attitude with superior communication skills.
• Ability to work independently and manage multiple repair tasks simultaneously.
• Certification in relevant technical fields or equivalent professional training preferred.