Head Of Department HOD Installation And Technical

Job Overview

We are seeking a dynamic and experienced Head of Department (HOD) – Installation & Technical to lead our Installation & Technical Services division. This leadership role requires strong expertise in bowling lanes, arcade/amusement games installation, project execution, and technical operations management. The HOD will oversee a skilled technical team, ensure on-time project delivery, maintain high-quality standards, and build strong client satisfaction through efficient installation and support services.

Responsibilities

• Lead, manage, and mentor the installation & technical teams across multiple projects.
• Plan and execute installation of bowling lanes, arcade machines, rides, and amusement equipment at client sites.
• Oversee project timelines, manpower planning, and technical resource allocation.
• To ensure a premium service experience for customers through a deep work culture that aligns with the core philosophy of the company.
• Ensure safety standards, quality checks, and compliance during installation and commissioning.
• Troubleshoot and resolve technical issues related to electrical, mechanical, and software integration of amusement equipment.
• Collaborate with the Projects, Operations, and Client Servicing teams to ensure smooth execution and handover.
• Develop and implement SOPs, preventive maintenance schedules, and technical training modules.
• Vendor coordination for technical supplies, spare parts, and AMC (Annual Maintenance Contracts).
• Stay updated on emerging technologies & products in the amusement industry to introduce innovation.
• Learning and development of team to ensure UpToDate knowledge of product ,services and maintenance.
  
  

• B.E./B.Tech/Diploma in Mechanical, Electrical, Electronics, or related field.
• 10–15 years of experience in technical project management, installation, or O&M (preferably in amusement, gaming, bowling, rides, or related industries).
• Strong knowledge of electro-mechanical systems, PLCs, amusement/game machines, and bowling equipment.
• Proven leadership & team management skills with the ability to lead large technical teams.
• Expertise in project planning, execution and vendor management.
• Problem-solving mindset with strong client-handling and communication skills.