F&B Service Expert (225-710)

The Food and Beverage (F&B) Service Expert is an essential role in the hospitality industry, tasked with providing exceptional service to ensure a memorable dining experience for guests. This position requires a deep knowledge of culinary and beverage offerings, adeptness at service techniques, and a passion for customer satisfaction. The F&B Service Expert works closely with the kitchen and front-of-house team to anticipate the needs of guests and exceed their expectations. Whether serving in a high-end restaurant, a bustling café, or a luxurious hotel, the F&B Service Expert embodies professionalism, efficiency, and courtesy. Strong communication skills and a keen eye for detail are crucial, as is the ability to remain calm and composed in a fast-paced environment. The role offers the opportunity to elevate service standards and significantly contribute to an establishment's reputation.

Responsibilities

• Welcome and greet guests promptly in a warm and friendly manner.
• Provide outstanding service by anticipating and fulfilling guest needs.
• Present menus, answer inquiries, and make recommendations to guests.
• Serve food and beverages according to established protocols and standards.
• Check guests' IDs to ensure they meet age requirements for alcohol consumption.
• Work collaboratively with kitchen staff to ensure timely and accurate order delivery.
• Maintain cleanliness and organization of service and dining areas.
• Handle guest complaints and resolve issues with professionalism and calmness.
• Follow all health and safety regulations, including proper food handling procedures.
• Upsell additional items to increase the dining experience and sales revenue.
• Keep track of inventory and communicate restocking needs to management.
• Participate in regular training and development sessions to improve service skills.

Requirements

• High school diploma or equivalent is required, a higher education or diploma in hospitality preferred.
• At least two years of experience in a similar role within the hospitality sector.
• Excellent verbal communication skills and a cheerful, friendly demeanor.
• Ability to multitask efficiently in a fast-paced environment.
• Detailed understanding of food service regulations and hospitality standards.
• Proficiency with point-of-sale (POS) systems and order management tools.
• Physical stamina to stand and walk throughout a standard shift duration.
• Flexibility to work irregular hours, including evenings and weekends.