Customer Relationship Executive (225-714)

As a Customer Relationship Executive, you will play a pivotal role in maintaining and enhancing the relationship between our company and our valued clients. You will be responsible for understanding customer needs, handling their queries, and providing top-notch customer service. By acting as the primary point of contact for clients, you will ensure customer satisfaction and foster long-term relationships. You will work closely with various internal teams to deliver solutions that meet customer expectations. Your efforts will not only contribute to customer retention but also to the company's growth by identifying opportunities for upselling and cross-selling our products or services.

Responsibilities

• Develop and maintain strong, long-lasting relationships with clients to enhance loyalty.
• Act as the primary contact point for all customer inquiries and support requests.
• Identify and assess customers' needs to achieve satisfaction and exceed expectations.
• Respond promptly to customer complaints and provide appropriate solutions and follow-ups.
• Coordinate with the sales and marketing teams to deliver tailored solutions to clients.
• Monitor and analyze customer interactions to develop efficient strategies for better service delivery.
• Ensure regular updates and communications with clients about new products and services.
• Work on improving existing customer relationship management processes and systems.
• Identify potential business opportunities to sell additional products or services to existing clients.
• Keep accurate records of customer interactions, transactions, and necessary information.
• Prepare and deliver timely and accurate reports on customer interactions and feedback.
• Stay updated with industry trends and advancements to maintain competitive edge.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven experience in customer service or account management roles is essential.
• Strong interpersonal and communication skills with the ability to build relationships.
• Excellent problem-solving skills with a customer-oriented mindset.
• Ability to manage and prioritize multiple tasks effectively under pressure.
• Proficiency in CRM software and other customer service applications.
• Capable of understanding customer needs and providing appropriate solutions.