Application Development_Executive Director_WMT

About Us

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. We advise, originate, trade, manage and distribute capital for governments, institutions, and individuals. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic. We provide you a superior foundation for building a professional career where you can learn, achieve, and grow.

Technology

Technology is the key differentiator that ensures that we manage our global businesses and serve clients on a market-leading platform that is resilient, safe, efficient, smart, fast, and flexible. Technology redefines how we do business in global, complex, and dynamic financial markets. We have a large number of award-winning technology platforms that help to propel our Firms businesses to be the top in the market. Our India technology teams are based in Mumbai and Bengaluru. We have built strong techno-functional teams which partner with our offices globally taking global ownership of systems and products. We have a vibrant and diverse mix of technologists working on different technologies and functional domains. There is a large focus on innovation, inclusion, giving back to the community and sharing knowledge.

Position Description

We are looking for a self-motivated senior leader preferably, with a background on SaaS product like Genesys solution to lead this team. The candidate will be primarily responsible for leading design, implementing, and ensuring resiliency of contact centre IVR and Routing applications implemented using Genesys. The successful candidate will need to have a broad call centre view and understand in detail how the Genesys solution works with and alongside numerous other call centre technologies.

The Contact Centre & Client Experience Technology team lead will ideally have experience leading Cloud based Contact centre & Analytics platforms, as well as architecturally contributing to development of teams horizontal suite of applications. Additionally, the role will also contribute to ensuring the departments tech modernization goals are achieved. The role will ensure that technology strategies are well-coordinated and fully supporting the development of apps & products, and growth within functions and lines of business. This role will also have regional responsibilities leading an India based team of 30+ heads.

In the Reporting and Analytics space, the team lead role has potential global leadership opportunities in managing business requirements, prioritizing work with the business stakeholders, delivering best in class data, analytics and reporting functionality while designing and architecting robust technical solutions Qualifications.

Skills Required

• Bachelor’s or master’s degree in engineering, Technology or related field is required.
• A minimum of 15 years of experience in Technology development, Public Cloud exposure, DevOps, Modernization, or related roles.
• Good tech background to run Analytics and Reporting function of Contact Center and come up with automation, scaling opportunities etc. and bring some technical thought leadership.
• Financial industry experience is preferred.
  
  

Key Responsibilities (Functional)

• Own and lead the architecture, design and development of various Contact Center Platforms. Providing mentorship to engineers and guide project team with technical solutions.
• Build and Maintain relationship with key global business stakeholders and manage their respective workstreams.
• Lead the global business strategy for Contact Center Platforms and partner with stakeholders across US for regional implementations and value addition opportunities.
• Lead change while maintaining operational excellence, quality & control.
  
  

Key Responsibilities (Regional)

• Hire, manage, motivate and develop a highly efficient and diverse India team of Application Development and Maintenance engineers.
• Act as a local leader and local manager for the team managing aspirations, career growth, performance reviews & feedback.
• Vendor Management, and leading vendor consultants to deliver projects.
• People Management, Career development and Learning plans for team Required Skills.
• Experience in application/system design and architectures of cloud-based applications & Data Analytics.
• Strong experience in any mainstream programming language like Java.
• Event driven system design and Technology like Kafka.
• Strong experience in database development on any major RDBMS platform (SQL Server/Oracle/Sybase/DB2) in designing schema, complex procedures, complex data scripts, query authoring (SQL) and performance optimization.
• Expertise in designing Business Continuity /Disaster Recovery architecture.
• Experience on data integration pipelines and Analytics dashboarding like PowerBI.
• Awareness on Cloud platforms (AWS/Azure) and Knowledge of Snowflake would be desirable.
• Experience establishing & leading large-scale teams, work with global and cross-functional teams.
• Strong leadership skills with the ability to drive change and foster a culture of accountability and excellence.
• Experience in handling large projects involving large data sets would be desirable.
• Knowledge and active use of project management skills.
• Experience with Agile software development and project management methodologies.
• Constant curiosity and a desire to improve self and team members.
• Strong sense of ownership and accountability. Attitude to manage issues proactively including timely resolution and the identification of remediation opportunities.
• Ability to manage ambiguity and bring focus with recommendations on solving tactical and strategic challenges.
• Good to have knowledge of Contact Center products like Genesy
  
  

What You Can Expect From Morgan Stanley

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do whats best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.

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