SPE-CX-Multi Channel Helpdesk

Job Summary

We are seeking a skilled professional for the role of SPE-CX-Multi Channel Helpdesk with 2 to 4 years of experience. The ideal candidate will possess strong technical skills in MS Excel and have a background in Display Advertising and Email Marketing-Tech. This role requires working from the office with rotational shifts and no travel is required.

Responsibilities

• Provide exceptional support across multiple channels to ensure seamless customer experiences.
• Utilize MS Excel to analyze data and generate insightful reports that drive decision-making.
• Collaborate with cross-functional teams to enhance the effectiveness of display advertising campaigns.
• Implement strategies to optimize email marketing efforts ensuring high engagement and conversion rates.
• Monitor and respond to customer inquiries promptly maintaining a high level of professionalism.
• Troubleshoot technical issues related to multi-channel platforms ensuring minimal disruption to services.
• Develop and maintain comprehensive documentation for processes and procedures.
• Assist in the training and onboarding of new team members sharing best practices and insights.
• Contribute to the continuous improvement of helpdesk operations through feedback and innovative ideas.
• Ensure compliance with company policies and industry regulations in all customer interactions.
• Track and report on key performance indicators to measure the success of support initiatives.
• Engage in regular team meetings to discuss challenges solutions and opportunities for growth.
• Stay updated with the latest trends in display advertising and email marketing to provide informed support.
  
  

• Demonstrate proficiency in MS Excel including advanced functions and data analysis.
• Possess a solid understanding of display advertising techniques and tools.
• Exhibit knowledge of email marketing strategies and technologies.
• Have excellent communication and problem-solving skills.
• Show ability to work effectively in a fast-paced dynamic environment.
• Display strong organizational skills and attention to detail.
• Be adaptable to rotational shifts and flexible work schedules.
  
  

• Microsoft Office Specialist: Excel Google Ads Certification