Solution Architect Senior Manager Managed Services Sustain Large Deal

Job Description

Publicis Sapient is seeking a seasoned Solution Architect to lead complex managed services pursuits across application, infrastructure, and cloud landscapes. This leadership role demands deep expertise in solutioning, estimation models, and basic knowledge on modern engineering practices like Agile and DevSecOps. Ideal candidates will bring strong presales experience, exceptional communication skills, and a strategic mindset to drive large-scale digital transformation initiatives.

Your Impact:

• Lead end-to-end architecture for large-scale, multi-tower managed services across applications, cloud and infrastructure.
• Drive complex presales engagements, from RFP analysis and effort estimation to solution design and client presentations.
• Develop and implement accurate estimation models, including ticket-based, benchmark-driven, and story-based sizing.
• Collaborate with cross-functional global teams to craft compelling solution proposals including automation analysis and approach and lead client engagements.
• Apply some level of expertise in monitoring tools, GenAI, Agile, DevSecOps, and modern engineering practices to shape scalable and resilient solutions.
• Leverage knowledge of digital transformation, application modernization, cloud migration, and data/AI to enhance solution value.
• Champion innovation through automation, observability tools, and GenAI to optimize service delivery and performance.
  
  

Qualifications

Your Skills & Experience:

• For a Manager/Sr Manager Solution Architect role focused on Managed Services/Sustain Large Deals, here are the top 5–7 essential qualifications and requirements:
  
  

✅ Core Skills & Experience

• 8-10 years of overall IT experience, with 5–6 years in solution architecture for managed services or large-scale IT transformations.
• Proven expertise in architecting multi-tower managed services, including application support, cloud and infrastructure operations.
• Strong background in presales solution, RFP response, estimation models (ticket-based, T-shirt sizing, benchmark-driven), and client-facing solutioning.
• Defend solution during client presentation
  
  

✅ Technical & Methodological Skills

• Good knowledge of ITSM, Agile, DevOps/DevSecOps methodologies, and engineering excellence practices.
• Familiarity with digital transformation areas: application modernization, cloud migration (AWS/Azure/GCP), data & AI, and ideally commerce platforms like Salesforce.
  
  

✅ Tools & Certifications (Preferred)

• Experience with observability and monitoring tools (e.g., Dynatrace, AppDynamics, New Relic), automation, and emerging tech like GenAI.
• Cloud Architect certifications (AWS/Azure/GCP)
• ITIL (for managed services context)
  
  

Set Yourself Apart With:

• GenAI or AI/ML exposure for intelligent automation in managed services.
• Experience with ticket analytics to improve service efficiency.
• Familiarity with ITSM tools like ServiceNow or equivalent
• Hands-on with observability tools such as Dynatrace or AppDynamics.
• Knowledge of FinOps for cloud cost optimization.
  
  

Additional Information

A Tip from the Hiring Manager:

To succeed in this role, focus on mastering solution architecture for large-scale managed services, with expertise in cloud, infrastructure, and application management. Excel in pre-sales activities like RFP analysis and client presentations. Strengthen your skills in Agile, DevSecOps, and digital transformation, while staying updated on AI and observability tools. Strong communication, problem-solving, and leadership abilities are key for influencing stakeholders and guiding teams. Stay proactive in learning new technologies and balancing innovation with operational efficiency.

Benefits of Working Here:

• Gender Neutral Policy
• 18 paid holidays throughout the year.
• Generous parental leave and new parent transition program
• Flexible work arrangements
• Employee Assistance Programs to help you in wellness and well-being.
  
  

Company Description

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.

---