Analyst I - System Administration And Support

Job Description:

About us*

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

The Global Information Security (GIS) is responsible for protecting Bank information systems, confidential and proprietary data, and customer information. The team develops the Bank’s Information Security strategy and policy, manages the Information Security program and identifies and addresses vulnerabilities, Develops, deploys and manages a risk-based controls portfolio, Manages and operates global security operations center that monitor, detects and responds to cybersecurity incidents.

GIS Identity & Access management (IAM) Access Control Team goal is to ensure that the control processes and effectiveness are within the identified risk tolerance. Manage the performance and effectiveness of the working control through the establishment of metrics with thresholds. Validate the reasonability of Laws, Rules and Regulations mapping alignment to the controls, as aligned by the GIS Policy team.

Job Description*

The IAM Enablement Services team acts as subject matter experts in aligning the AIT to the various IAM controls like CSDB onboarding, PCAT EQC/Metadata alignment, ARM/DDAR onboarding, STR/STP, Dormancy, etc. Our primary objective is to ensure that AIT is aligned to correct IAM controls.

Responsibilities*

• Design, develop, test, implement, and integrate Identity and Access Management (IAM) systems and solutions. Ensure that solutions protect information resources against unauthorized use, inappropriate degrees of access, disclosure, damage and/or loss.
• Identify, analyze, and resolve system design weaknesses. Troubleshoot and manage the resolution of issues related identities, systems, access, accounts, authentication, authorization, entitlements, and permissions.
• Determine and recommend the most appropriate response to identified more complex problems, issues and/or defects by assessing impact and prioritization.
• Ensure the maintenance and monitor IAM systems. Troubleshoot, support, and resolve system incidents, problems and changes, as required.
• Design reusable strategies, decisions, service components, libraries, and frameworks to support enterprise-level IAM services.
• Plan and deployment of IAM solutions including onboarding of applications.
• Provide level 2 and level 3 support for clients and coordinate as needed.
• Produce IAM technical documentation such IAM detailed design, configuration guides etc.
• Support on business development (bids) including defining scope of work and interacting with clients and the vendors as required during the proposal development as a part of project and developer teams.
• Risk Management - Review and Monitor the process for risk evaluation and reduction along with audit readiness.
  
  

• Strong understanding of Identity Access Management architecture, technology, and standards.
• Strong quantitative, Analytical, data intuition and problem-solving skills.
• A minimum of 3+ years of experience in Identity and Access Management domain is required.
• Understanding of IAM Controls and Information Security.
• Strong knowledge of HTML and SQL knowledge.
• Strong Scripting knowledge (PowerShell, Json, etc.).
• Moderate knowledge of cloud-based identity and access management solutions such as AWS IAM, Azure, AD, or Google Cloud Identity.
• Ability to efficiently acquire and utilize new skills in response to change.
• Experience working in a team-oriented, collaborative environment.
  
  

• Linux/Windows/LDAP+SQL
• Experience in one of IAM solutions such as: CyberArk, NetIQ, ForgeRock, RSA, PKI, SailPoint, Ping Identity
• Experience in Rest API, JSON etc.
• Good Presentation skills
• Able to prioritize and execute tasks in a fast-paced environment.