Sales Associate (225-912)

A Sales Associate plays a critical role in the retail and sales industry by helping customers find the right products and services while enhancing the customer's shopping experience. They are on the frontline in providing outstanding customer service and are often the face of the brand for which they work. Sales Associates are responsible for engaging with customers, fostering relationships, promoting sales, and assisting in product selection and purchase processes. They must maintain an in-depth knowledge of the products they are selling and possess strong interpersonal skills to ensure customer satisfaction and loyalty. This dynamic and fast-paced role requires a self-motivated individual who can meet and exceed sales targets while providing exceptional service. A passion for sales and a friendly, approachable manner are key attributes for success in this job.

Responsibilities

• Greet customers warmly and ascertain their preferences and purchase needs.
• Demonstrate and explain products to persuade customers to purchase them.
• Maintain extensive knowledge about all available products in the store.
• Assist customers in finding specific products or services within the store.
• Provide accurate information on in-stock items and potential product arrivals.
• Ensure shelves are fully stocked, tidy, and visually appealing at all times.
• Handle customer inquiries and resolve complaints with a positive attitude.
• Execute point-of-sale (POS) transactions and process payments efficiently.
• Participate in promotional activities and upsell products whenever possible.
• Collaborate with team members to achieve overall store sales targets.
• Conduct regular inventory checks and report discrepancies to management.
• Stay informed about industry trends and competitor activities in the area.

Requirements

• Proven experience in retail or direct sales is highly desirable.
• Excellent communication skills and a customer-focused service attitude.
• Solid understanding of sales principles and customer service practices.
• Ability to work flexible shifts, including weekends and public holidays.
• Effective problem-solving skills and the ability to handle complaints.
• High school diploma or equivalent educational certification required.
• Ability to lift moderate weight, stand, and walk for extended periods.