Specialist Development

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Data and Analytics Technology team requires a B2B Support Analyst who can support production file transfer applications for both internal and external clients. The candidate must work well within a dynamic environment and have a strong ability to understand complex applications and handle multiple requests and priorities. We value collaborative team players who will use their problem solving and analytical skills to maintain and improve application stability and performance to satisfy client and business objectives.

What will you do?

• Monitor file transfer events and alerts, triage/analyze and resolve or escalate as appropriate
• Follow established procedures to service and support the file transfer environment
• Accept user requests, triage and analyze them, then complete or assign as appropriate
• Handle changes, incidents and problems per ITIL model
• Be On Call after-hours support once up to speed on B2B processes
• Consult with internal and external clients to determine requirements for successful project deliverables
• Act as an interface and provide advice and backup to other analysts and network support personnel
• Work with external vendors and service providers as required
  
  

• Customer interaction: strong verbal/written communication skills (English required, French bonus/nice-to-have)
• Ability to facilitate meetings with external clients and internal stakeholders with professional courtesy and a customer-service mindset
• Rapid-time attention to Email/MS Teams to meet SLA requirements, loop-in leadership and team members to ensure no one is left dangling
• Ability to multi-task and handle multiple client requests amidst changing priorities
• Ability to work with a minimum of supervision
• Good verbal and written communications
• Good practitioner of incident management, problem management and change management processes
• Strong technology skills as well as a quick learner
• Positive team player and a positive attitude
  
  

• At least 2-3 years’ working experience using Sterling B2B and file gateway channels/ Sterling Integrator.
• Knowledge of Mainframe: JCL, Scheduling (Zeke), REXX (bonus/nice-to-have)
• Strong expertise in Data Integration, Exchange, Mapping using Sterling B2B & File share Gateway.
• Strong expertise of EDI Transport Protocols FTP, SFTP, FTPS, AS2, Web Services
• Strong Debugging Skills and Logging Understanding
• Experience with Unix based operating systems.
• Database management experience, Oracle and SQL Server.
• Knowledge of SSH key authentication
• Connect:Direct (within Sterling), Routing templates.
• Create and Maintain system documentation
• CheckPoint SmartConsole (bonus/nice-to-have)
• Able to provide support, troubleshooting, modifications, enhancements, and maintenance for existing B2Bi applications, scripts, tools, and web services.
• Creating File Gateway partners, file routing, troubleshooting connection issues, file delivery issues
• Experience in supporting an automated file transfer environment and onboarding new clients
• Connect:Direct (bonus/nice-to-have)
• Experience in supporting an automated file transfer environment and onboarding new clients
• MS Office (Outlook/Word/Excel)
• ServiceNow - familiar with CHG ticket process and INC management tickets
  

• Ability to manage multiple projects/tasks, organize work and set priorities
• Strong analytical skills with an eye for detail and accuracy
• Customer and results focused, with an ability to work with stakeholders to understand and act based on their needs and achieve a valued result
• Comfortable with ambiguity and able to operate in a matrix environment with complex tasks
• Comfortable learning new applications and processes quickly with minimal direction