Manager- Agile Coach

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Position Summary:

An Agile Coach Professional well versed with Agile Values and Principles. The candidate should have worked as a Scrum Master and has acted as Team Coach for an Agile team. The successful candidate will be an adaptable individual, who will leverage his/her experience of Coaching Agile more than one Agile teams and also work on AC level Agile Initiatives to ensure Strengthening of Agile practice at SLGS.

Accountability

Core Responsibility

• Coach and mentor Agile teams, Product Owners, Scrum Masters, and stakeholders to improve Agile maturity and delivery outcomes.
• Facilitate Agile ceremonies, workshops, and learning sessions to instill best practices.
• Partner with key stakeholders to drive the adoption of Agile values, principles, and practices aligned to Sun Life’s ways of working.
• Assess team and program-level Agile maturity and implement targeted improvement plans.
• Support the transition from project-based delivery to Value Stream–aligned structures.
• Collaborate with the Agile CoE to standardize and scale practices across squads and programs.
• Facilitate PI Planning, retrospectives, and other scaled Agile events as needed.
• Promote effective use of Agile tools (e.g., Jira, Confluence, Agile Place) for transparency and tracking.
  
  

• Total Experience: 10–12 years, with at least 3–4 years in Agile roles (Scrum Master, Agile Coach, or equivalent).
• BE/B. Tech./MCA from reputed institute.
• Proven experience in coaching cross-functional teams in Agile/Scaled Agile environments.
• Strong facilitation, mentoring, and servant-leadership skills.
• Hands-on experience with one or more Agile frameworks (Scrum, Kanban, SAFe).
• Working knowledge of Agile tools like Jira, Confluence, Rally, or Agile Place.
• Excellent communication, collaboration, and stakeholder management skills.
• Relevant Agile certifications (CSM/ PSM, SAFe Agilist, ICP-ACC, etc.).
  
  

• Agile Coaching Experience: Minimum 3–4 years as an Agile Coach and/or Senior Scrum Master, coaching multiple teams and stakeholders.
• Agile Frameworks: Strong knowledge and practical experience in Scrum and Kanban; exposure to Scaled Agile Framework (SAFe) or similar.
• Facilitation & Mentoring: Proven ability to run workshops, Agile ceremonies, and maturity assessments, and to mentor team members and leaders.
• Agile Transformation: Hands-on experience driving Agile adoption in medium-to-large organizations, preferably in distributed or cross-functional setups.
• Agile Tools Expertise: Proficiency with Jira, Confluence, or Agile Place for backlog management, reporting, and transparency.
• Stakeholder Management: Ability to influence and collaborate effectively with leadership, Product Owners, and business teams.
• Communication Skills: Excellent verbal and written communication with the ability to convey complex ideas simply.
• Change Leadership: Ability to challenge existing ways of working constructively and foster a culture of continuous improvement.
  
  

• Knowledge of DevOps practices with Agile delivery.
• Project management experience
• SPC certification.
• Understanding of OKRs (Objectives and Key Results) and linking them to Agile delivery outcomes.
• Comfort with data-driven decision-making using delivery and quality metrics.