Assistant Manager - IT Infrastructure

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Roles And Responsibilities

• Contribute towards development of IT Infrastructure strategy in alignment with the overall business
• Develop, implement, and maintain processes and procedures for effective delivery of
• services and compliance with regulatory guidance
• Manage & coordinate installation and connectivity of end user computer systems infrastructure to ensure stable operation of organizations IT assets
• Manage, configure, maintain and support all new and existing hardware, software, application licenses and communication links
• Manage the entire operations by effectively delegating to the team, and work closely with
• senior management to propose improvements to the business infrastructure
• Review all Service Level and Operation Metrics and KPI scorecards for service delivery
• End to end IT Assets management and prepare reports as per the requirement
• Upscale and mentor IT Support team as per company’s requirement
• Regular connects with the internal and onshore counterparts as required
• Provide inputs for the IT Budget projection and governance on the expenses
• Contribute to Cost optimization programs
• Lead IT audits and coordinate with relevant stakeholders as required
  
  

• Computer Science/Engineering graduate or similar qualification/work experience
  
  

• Overall 7-12 years of experience with at-least 1 year of experience in managing the large Enterprise IT Operations environment
  
  

• Excellent communication skills
• Excellent design and product knowledge
• Client interaction experience will be preferred
• Flexible and responsive work style
• Strong problem solving and analytical capabilities.
• Ability to multi-task and work under pressure