Assistant Manager- OTC Collection EMEALA

Who we are?

Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We’re helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company.

We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place.

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Why JCI: https://www.youtube.com/watch?v=nrbigjbpxkg

Asia-Pacific LinkedIn: https://www.linkedin.com/showcase/johnson-controls-asia-pacific/posts/?feedView=all

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How will you do it?

Our Cash Applications directly impacts the financial result of a company, influencing cash flow, trade working capital and, like all of our roles, customer satisfaction.

This team works to ensure that incoming payments from customers are allocated to the correct customer invoices in a timely manner to minimize account discrepancies through research and query resolution.

• Responsible to recieve in-bound and make out-bound calls to connect with JCI customers .
• Responsible for activities related to a broad cross section of Johnson Controls customer portfolios .
• Responsible for overseeing collection activities of all the active customers for EMEALA region .
• Manage Collection processes, provide early stage customer service and, where necessary, raise cases involving customer complaints .
• Support other finance operations by providing and receiving information from customers regarding invoicing, collection and cash application.
• Analyze aging debt reports and initiate calls to, as well as receieve calls from customers
• Support the business by understanding customer disputes, assist with the research of cases to resolve invoicing and commercial customer service issues on accounts and support actions to prevent delinquent payment.
• Account reconciliation - follow up with sales team and review open points and request customer master team to update system .
• Manage and Process Adjustments, Promise to Pay/ Deductions / Payment Plans / Write Offs .
• Issuing Dunning Letters and/Or Legal Proceedings for uncollected receivables
  
  

• Graduate / Postgraduate / master’s degree in any stream
• Proficient in both verbal and written business communications
• 5 - 7 Years of experience required in EMEALA Collections process
• Systems knowledge in ERPs (Oracle & SAP)
• Proficiency in Collections Tools like Getpaid, Contact Tool, High Radius will be preferred
• Excellent customer service, business communication, and follow-up skills, with the ability to work in a fast-paced team environment while meeting deadlines.
• Ability to perform moderately complex account reconciliation preferred
• Experience pulling and analyzing data from ERP and other systems
• Demonstrated knowledge and experience in reconciling accounts along with demonstrated capability of presenting outcomes to customers
• Intermediate skills in Microsoft® Word, Excel, Outlook, and Internet navigation and research, including
• Ability to utilize basic formulas
• Utilize Pivot Tables and V-Lookups